Switchboard Operator

Taranaki District Health Board; New Plymouth; On-site; NZD 28,000 - 36,000; Part time

Job summary

Health New Zealand | Te Whatu Ora in New Plymouth invites applications for a Telecommunications Operator in the Call Centre. This permanent part-time role (48 hours per fortnight) supports the hospital’s communications, patient queries and alarm monitoring, contributing to a responsive frontline service.

You will bring strong administration experience in healthcare, excellent oral communication, solid computer skills, and the ability to work under pressure, including night shifts, in a vibrant

Qualifications

• Experience in administration in a healthcare setting preferred.
• Advanced oral communication, and proven customer service skills is essential.
• Sound computer skills e.g., MS Word and Excel.
• The ability to work well under pressure.
• The ability to manage varying workloads and learn new skills.
• Must be able to work night shifts.
• Good sense of humour, a team player, desire to work in a vibrant and fun environment.

Responsibilities

• Communication, Customer Service
• Hospital Emergency Response
• Administration
• Alarm Monitoring
• Patient and General Enquiries
• Demonstrating the principles of Tino Rangatiratanga

Skills

Oral communication

Customer service

Team player

Ability to work under pressure

Tools

MS Word

Excel

Job description

• Telecommunications Operator, New Plymouth Hospital, Permanent Part Time.
• The Call Centre is the hub of the hospital, we are seeking a motivated and energetic team player to join our team.
• This position is permanent part time, 48 hours per fortnight.

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

• Communication, Customer Service
• Hospital Emergency Response
• Administration
• Alarm Monitoring
• Patient and General Enquiries
• Demonstrating the principles of Tino Rangatiratanga

Our team of 18 make up a diverse and dynamic group, who embrace all aspects of the department, to provide a smooth and efficient service to the hospital and wider Taranaki community.

About you

• Experience in administration in a healthcare setting preferred.
• Advanced oral communication, and proven customer service skills is essential.
• Sound computer skills e.g., MS Word and Excel.
• The ability to work well under pressure.
• The ability to manage varying workloads and learn new skills.
• Must be able to work night shifts.
• Good sense of humour, a team player, desire to work in a vibrant and fun environment.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

Job details

Job Reference:

Job Reference: TAR06933

Location:

North Island - Taranaki - New Plymouth

Job type:

Expertise:

Non-clinical - Administration - Administration