Support Navigator

Kaikaranga; Auckland; Hybrid; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible work arrangements

Home-based part of the week

Supportive, people-first organisation

Job summary

Kaikaranga in New Zealand is seeking a Support Navigator to strengthen team capability through coaching and guidance. You will manage your own caseload with a focus on complex needs while supporting peers to deliver high-quality, consistent services.

This newly created role combines hands-on case work with team mentoring, and offers flexible arrangements including some work from home. You will join a diverse, supportive organisation that values lived experience of disability and Te Tiriti o

Qualifications

• Minimum two years’ experience in health, allied health, education or disability sector.
• Strong NASC experience.
• Coaching and mentoring experience with leadership ability.
• Experience coordinating support for people with physical, intellectual or sensory needs.
• Excellent communication and ability to connect with diverse people.
• Passion and alignment with Kaikaranga values.
• Knowledge of Te Tiriti o Waitangi and ability to coach others in its application.

Responsibilities

• Provide day-to-day support, coaching and guidance to ensure high-quality service.
• Conduct in-depth needs assessments for complex cases.
• Mentor the team by buddying new staff and sharing knowledge.
• Help team with technical or process questions and ensure Kaikaranga processes.
• Identify and raise issues related to processes or workload allocation.

Skills

Coaching and mentoring

Team leadership

NASC experience

Coordination of support

Communication skills

Te Tiriti o Waitangi knowledge

Diversity engagement

Job description

Be the Connection who changes lives.

Our teams connect people to the support they need. In this role, become the one who connects our teams to their best practice.

In a newly created role as a Support Navigator at Kaikaranga, you will bring your NASC industry experience to strengthen team capability through coaching, mentoring and guidance. You’ll also lead by example managing your own caseload with a focus on more complex needs, while supporting the team to deliver high-quality, consistent services.

What you will be doing

• Provide day-to-day support, coaching and guidance to help the team deliver a consistent, high-quality service
• Conduct in-depth needs assessments for people with disabilities, managing cases involving more complex needs
• Support and mentor the team by buddying new staff, sharing knowledge and providing feedback to help build team capability
• Help team members work through technical or process-related questions and ensure work is completed in line with Kaikaranga processes and standards
• Identify and raise any issues or challenges relating to processes or workload allocation where needed

What you will bring

• At least two years’ work experience in health / allied health / education and/or disability sector
• A strong understanding and previous experience working at a NASC
• Coaching and mentoring experience with a natural ability to lead others
• Proven experience coordinating support for people with physical, intellectual or sensory needs
• Strong communication skills and the ability to connect with a diverse range of people
• Passionate about what you do and committed to Kaikaranga values
• Working knowledge of Te Tiriti o Waitangi and the ability to coach others in its practical application

What you will get

• The opportunity to grow in your career
• The backing of a supportive, people-first organisation
• Full time and flexible work arrangements, with part of the week working from home

At Kaikaranga, we don't just accept difference — we welcome it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. We are proud to be a diverse, equal opportunity employer. We believe our workforce should reflect the communities we serve, and we warmly welcome applications from people with lived experience of disability and diverse backgrounds.

Why not become the connection?

If you have questions prior to applying, contact Julia on 021 197 4574 or on email at [e-mail].