Supply Chain Training Specialist

Air New Zealand; Māngere-Ōtāhuhu; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Discounted flights

Health & wellbeing tools

FlexiLeave up to 4 extra weeks

Savings scheme with employer match

Professional development opportunities

Job summary

Air New Zealand is seeking a Knowledge Management professional to lead governance, maintenance, and continuous improvement of Supply Chain documentation and training materials. You will partner with subject matter experts and Learning teams to build competency frameworks that lift capability across the organization.

The role focuses on identifying knowledge gaps, delivering insights, and embedding best practice documentation and training standards to support operational excellence in a complex

Qualifications

• Experience in documentation, training, or knowledge management, ideally within a Supply Chain environment.
• Ability to develop document management systems, training programmes, and governance frameworks that support operational excellence.
• Strong communication and stakeholder management skills, with the ability to influence, collaborate, and build trusted relationships.
• Continuous improvement mindset, with strong organisational skills and the ability to manage risk practically and proactively.
• An relevant tertiary qualification is desirable; NZPICS CPIM and/or Lean Six Sigma qualifications are advantageous but not essential.

Responsibilities

• Lead the governance, maintenance, and continuous improvement of Supply Chain documentation, ensuring information is accurate and accessible.
• Partner with subject matter experts and Learning teams to develop procedures, training programmes, and competency frameworks.
• Identify knowledge gaps, support improvement initiatives, and provide reporting and insights to strengthen team capability.
• Build strong relationships across the business to champion knowledge sharing and embed training standards.

Skills

Documentation

Training

Knowledge management

Document management systems

Governance frameworks

Stakeholder management

Education

Tertiary qualification

NZPICS CPIM (advantageous)

Lean Six Sigma (advantageous)

Job description

Kia ora! Help shape how knowledge is shared, retained, and continuously improved across one of New Zealand's most complex supply chain environments. In this role, you'll make it easier for our teams to access the right information, build capability, and deliver with confidence, creating lasting impact across the business.

As part of our Supply Chain team, you'll play a key role in strengthening the systems, governance, and frameworks that support documentation, training, and competency management. With a strong reputation for culture, service, and innovation, Air New Zealand is consistently ranked as one of New Zealand's most attractive employers. Behind the scenes, our corporate teams are shaping strategy, driving performance, and supporting a thriving, future-fit business.

About the role

• Lead the governance, maintenance, and continuous improvement of Supply Chain documentation, ensuring information is accurate, accessible, and consistently managed across teams
• Partner with subject matter experts and Learning teams to develop technical procedures, operational training programmes, and competency frameworks that build capability across Supply Chain
• Identify knowledge gaps, support continuous improvement initiatives, and provide reporting and insights that help leaders strengthen team capability and performance
• Build strong relationships across the business to champion knowledge sharing, support change, and embed best practice documentation and training standards.

What we're looking for

• Experience in documentation, training, or knowledge management, ideally within a Supply Chain environment
• Proven ability to develop document management systems, training programmes, and governance frameworks that support operational excellence
• Strong communication and stakeholder management skills, with the ability to influence, collaborate, and build trusted relationships
• A continuous improvement mindset, with strong organisational skills and the ability to manage risk in a practical and proactive way
• A relevant tertiary qualification is desirable. NZPICS CPIM and/or Lean Six Sigma qualifications are advantageous but not essential.

What we can offer you:

We want our people to live their best lives and access great benefits that support their lives outside work. In this role, you’ll enjoy:

• Discounted flights for you and your whānau to explore Aotearoa and the world
• Access to health and wellbeing tools, including KoruHealth and EAP
• FlexiLeave lets you purchase up to 4 extra weeks off each year
• A workplace savings scheme with matching employer contributions
• Development opportunities in one of New Zealand’s most iconic organisations.

Additional Information

At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to our roles.

\"Seek to bring distant horizons closer. Once near, seize them and make them your reality.\"