Student Wellbeing Case Manager

Wise Group; Auckland; On-site; NZD 87,000 - 108,000; Full time

Benefits offered by this job

Career development programmes

Discounted car parking

Parental leave

Childcare support

Discounts on internal and external ser

Job summary

Waipapa Taumata Rau - The University of Auckland is seeking a Clinical Case Manager to support Te Papa Manaaki - Campus Care. The role focuses on early intervention, advocacy, and coordinating personalised wellbeing plans for students facing complex challenges.

The successful candidate will work with students, staff, and community services to assess needs, provide timely support, and ensure culturally responsive practice.

Qualifications

• Qualified in social work or an allied health field and registered where required.
• Strong communication, collaboration, and advocacy skills.
• Experience supporting students or young people in wellbeing or mental health contexts.

Responsibilities

• Manage and triage referrals and concerns from students and staff.
• Gather information, assess risk, and develop appropriate support plans and referral pathways.
• Connect students with internal and external supports and coordinate services.
• Provide advocacy and ongoing case management for students with complex needs.
• Respond to high-risk situations with professionalism and sound judgment.
• Maintain accurate case notes and confidential records with proper handling of information.
• Build relationships with University teams and external providers to ensure access to supports.
• Identify trends to improve service quality and effectiveness.

Skills

Communication

Relationship-building

Listening

Problem-solving

Cultural competence

Microsoft Office

Education

Relevant tertiary qualification in social work or allied health

Tools

Microsoft Office

Job description

Waipapa Taumata Rau - The University of Auckland is seeking a Clinical Case Manager to support Te Papa Manaaki - Campus Care. The role focuses on early intervention, advocacy, and coordinating personalised wellbeing plans for students facing complex challenges.

The successful candidate will work with students, staff, and community services to assess needs, provide timely support, and ensure culturally responsive practice.