Strategic SaaS Customer Success Manager

EROAD; Upper Harbour; On-site; NZD 70,000 - 100,000; Full time

Job summary

EROAD is seeking a Customer Success Manager to partner with customers and ensure they realize value from EROAD’s intelligent transport solutions. You will manage a portfolio of customers, act as trusted advisor, and advocate for their needs across Product, Engineering and Sales.

You will drive adoption, satisfaction, and retention through data-driven insights, business reviews, and proactive risk management in a fast-growing tech environment. Join a Kiwi success story shaping connected transport.

Qualifications

• Experience in Customer Success, Customer Operations, or Service Management.
• SaaS or technical product experience preferred.
• Experience managing enterprise-sized customers is a bonus.
• Strong communication, stakeholder management, and problem-solving skills.
• Customer-obsessed mindset with a focus on outcomes and value.
• Comfortable working in a fast-paced, growth environment.

Responsibilities

• Build strong, long-term customer relationships, driving satisfaction, engagement and retention.
• Deliver customer business reviews and value insights.
• Drive adoption, engagement, and retention.
• Champion customer needs internally by partnering with Product, Engineering, and Sales.
• Identify churn risks and proactively manage renewals.
• Track customer success metrics, usage, and NPS.

Skills

Customer Success

Customer Operations

Service Management

SaaS experience

Enterprise clients

Communication

Stakeholder management

Problem solving

Value delivery

Fast-paced environment

Job description

EROAD is seeking a Customer Success Manager to partner with customers and ensure they realize value from EROAD’s intelligent transport solutions. You will manage a portfolio of customers, act as trusted advisor, and advocate for their needs across Product, Engineering and Sales.

You will drive adoption, satisfaction, and retention through data-driven insights, business reviews, and proactive risk management in a fast-growing tech environment. Join a Kiwi success story shaping connected transport.