Customer Success Manager

EROAD; Upper Harbour; On-site; NZD 70,000 - 100,000; Full time

Job summary

EROAD is seeking a Customer Success Manager to partner with customers and ensure they realize value from EROAD’s intelligent transport solutions. You will manage a portfolio of customers, act as trusted advisor, and advocate for their needs across Product, Engineering and Sales.

You will drive adoption, satisfaction, and retention through data-driven insights, business reviews, and proactive risk management in a fast-growing tech environment. Join a Kiwi success story shaping connected transport.

Qualifications

• Experience in Customer Success, Customer Operations, or Service Management.
• SaaS or technical product experience preferred.
• Experience managing enterprise-sized customers is a bonus.
• Strong communication, stakeholder management, and problem-solving skills.
• Customer-obsessed mindset with a focus on outcomes and value.
• Comfortable working in a fast-paced, growth environment.

Responsibilities

• Build strong, long-term customer relationships, driving satisfaction, engagement and retention.
• Deliver customer business reviews and value insights.
• Drive adoption, engagement, and retention.
• Champion customer needs internally by partnering with Product, Engineering, and Sales.
• Identify churn risks and proactively manage renewals.
• Track customer success metrics, usage, and NPS.

Skills

Customer Success

Customer Operations

Service Management

SaaS experience

Enterprise clients

Communication

Stakeholder management

Problem solving

Value delivery

Fast-paced environment

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

A career with EROAD offers the unique opportunity to work in a fast-growing organisation that is at the forefront of intelligent transport solutions - enhancing road safety, improving productivity, and reducing environmental impact. EROAD’s mission is to deliver intelligence you can trust, for a better world tomorrow.

We’re looking for a Customer Success Manager to partner closely with our customers and ensure they achieve real, measurable value from EROAD’s solutions.

About the role

You’ll manage a portfolio of customers, acting as their trusted advisor and voice of the customer within EROAD. Your focus will be on driving product adoption, customer satisfaction, retention, and growth through strong relationships and data-driven insights.

In this role you will:

• Build strong, long-term customer relationships, driving satisfaction, engagement and retention
• Deliver customer business reviews and value insights
• Drive adoption, engagement, and retention
• Champion customer needs internally by partnering with Product, Engineering, and Sales
• Identify churn risks and proactively manage renewals
• Track customer success metrics, usage, and NPS

What you’ll bring

We're looking for a customer advocate who acts as a partner, ensuring service levels are delivered and opportunities to bed in innovative new products and upgrades are identified and promoted.

To be successful in this role you will have:

• Experience in Customer Success, Customer Operations, or Service Management
• SaaS or technical product experience preferred
• Experience managing enterprise sized customers a bonus
• Strong communication, stakeholder management, and problem-solving skills
• A Customer-obsessed mindset with a focus on outcomes and value
• Comfortable working in a fast-paced, growth environment

Why You’ll Love Working at EROAD

EROAD is a true Kiwi success story in the tech sector! Publicly listed since 2012, we’re represented on the NZX and ASX and continue to grow rapidly across New Zealand, Australia, the Philippines, and the USA.

At EROAD, we value diversity and are proud to be a multicultural organisation. We invest in our people through employee recognition programs, EAP offerings, and continuous learning opportunities.

Our people are at the heart of everything we do - we foster a culture of innovation, collaboration, and belonging where you can bring your ideas to life.

Join EROAD and be part of a purpose-driven organisation that’s shaping the future of connected transport - we can’t wait to hear from you.