Strategic Risk & Assurance Lead, Customer Service Delivery

New Zealand Post Group; Auckland; Híbrido; NZD 120.000 - 170.000; Jornada completa

Descripción de la vacante

New Zealand Post Group is seeking a Risk & Assurance Lead for the Customer Service Delivery unit in Auckland. The role will lead risk and assurance activities, embed enterprise risk practices, run risk workshops and provide practical guidance on controls and compliance.

You will partner with leaders across the operation to monitor risk, support resilience, and deliver timely risk insights and assurance reporting for better decision-making.

Formación

• Experience in risk, assurance, audit, or governance with the ability to translate complex concepts into practical actions.
• Strong relationship-building and influencing skills with operational leaders and stakeholders.
• Proactive, solutions-focused mindset to identify risks, analyse trends, and drive improvement.
• Experience developing and embedding risk frameworks, assurance programmes, controls, business continuity, or resilience practices within a complex organisation.
• Excellent communication skills, high attention to detail, and ability to work at pace while managing priorities.

Responsabilidades

• Lead and embed risk and assurance practices across Customer Service Delivery.
• Drive the implementation of NZ Post's enterprise risk framework and help leaders identify, assess, monitor and manage risk.
• Facilitate risk workshops and provide practical guidance on risk management, controls and compliance.
• Build and deliver a risk assurance programme and strengthen first-line assurance.
• Monitor Customer Service Delivery risks and report on risk trends and issues, enabling business continuity and resilience.

Conocimientos

Risk management

Governance

Stakeholder engagement

Risk frameworks

Incident management

Business continuity

Resilience

Communication

Descripción del empleo

New Zealand Post Group is seeking a Risk & Assurance Lead for the Customer Service Delivery unit in Auckland. The role will lead risk and assurance activities, embed enterprise risk practices, run risk workshops and provide practical guidance on controls and compliance.

You will partner with leaders across the operation to monitor risk, support resilience, and deliver timely risk insights and assurance reporting for better decision-making.