Strategic Practice Operations & People Lead

BDO New Zealand; Taranaki; On-site; NZD 120,000 - 160,000; Full time

Job summary

BDO New Zealand in New Plymouth is seeking an experienced Practice Manager & People Lead to oversee people and culture, administration, facilities and practice operations. You’ll partner with the Managing Principal to align priorities and enhance the employee experience.

You’ll shape strategy, coach teams, manage recruitment, onboarding, payroll support and risk/compliance while ensuring smooth day-to-day operations across the local office and wider NZ network.

Qualifications

• Five+ years in a senior business, office, operations or practice management role.
• Experience supporting senior leaders and contributing to organisational priorities.
• Strong relationship management, communication, teamwork and influencing skills.
• Experience leading or coordinating an administration, office support or operational team.

Responsibilities

• Partner with the Managing Principal and Principals by providing timely insight and practical recommendations.
• Coordinate recruitment, onboarding, payroll admin support, remuneration review and exits.
• Lead the Administration team with clear guidance and accountability.
• Lead local engagement initiatives, culture surveys, events, appraisals and intern coordination.
• Act as the practice contact for People & Culture and support national initiatives.
• Oversee day-to-day office operations, leases, facilities and supplier relationships.
• Collaborate with National IT to support systems and compliance with policies.
• Champion internal communications, staff training, efficiency and continuous improvement.
• Oversee health and safety, risk, contracts and policies.

Skills

Relationship management

Communication

Teamwork

Influencing skills

People operations

Digital capability

Tools

Microsoft 365

Job description

BDO New Zealand in New Plymouth is seeking an experienced Practice Manager & People Lead to oversee people and culture, administration, facilities and practice operations. You’ll partner with the Managing Principal to align priorities and enhance the employee experience.

You’ll shape strategy, coach teams, manage recruitment, onboarding, payroll support and risk/compliance while ensuring smooth day-to-day operations across the local office and wider NZ network.