Strategic Customer Propositions Director

New Zealand Government; Wellington; On-site; NZD 180,000 - 280,000; Full time

Job summary

New Zealand Government seeks a senior Customer Proposition Director to shape NZTA's customer propositions and future-state experiences across products and services. You will lead enterprise strategy, aligning customer strategy with service design and digital delivery, while navigating complex priorities across the organisation.

The role influences investment choices and governance across the Service Modernisation roadmap.

Qualifications

• Significant senior leadership experience across customer proposition, product management and customer experience.
• Proven ability to translate strategy into practical roadmaps, priorities and investment decisions.
• Strong understanding of digital-first and omnichannel service delivery and end-to-end journeys.
• Excellent communication and influencing skills with credibility at executive level.

Responsibilities

• Set the strategic direction for NZTA's customer propositions and future-state experience across customer-facing products and services.
• Shape the Service Modernisation roadmap by aligning customer strategy with product direction, service design and digital channels.
• Advise senior leaders on trade-offs, investments and governance for a modern, customer-centred organisation.

Skills

Senior leadership

Customer proposition

Product management

Customer experience

Service design

Digital transformation

Stakeholder influence

Job description

New Zealand Government seeks a senior Customer Proposition Director to shape NZTA's customer propositions and future-state experiences across products and services. You will lead enterprise strategy, aligning customer strategy with service design and digital delivery, while navigating complex priorities across the organisation.

The role influences investment choices and governance across the Service Modernisation roadmap.