Customer Proposition Director: Strategy & Service Modernisation

New Zealand Transport Agency; Wellington; Vor Ort; NZD 180.000 - 260.000; Vollzeit

Zusammenfassung

Waka Kotahi NZ Transport Agency is seeking a senior Customer Proposition Director to shape the future of customer experiences across NZTA’s products and services. You will set strategic direction, drive cross‑functional roadmaps and influence investment to deliver simpler, digital, customer‑centred journeys.

The role requires extensive experience in customer proposition, product leadership and digital transformation, with a track record of executive‑level influence and robust business case

Qualifikationen

• Significant senior leadership experience in customer proposition, product or service leadership.
• Ability to translate strategy into practical roadmaps, priorities and investment.
• Strong understanding of multichannel service delivery and end-to-end journeys.
• Proven ability to use customer insight and performance data to shape decisions.

Aufgaben

• Set and steward the strategic direction for NZTA’s customer propositions and experiences.
• Shape the Service Modernisation roadmap across digital channels, service design and operations.
• Broker strategic trade-offs and influence investment decisions at governance levels.
• Lead cross‑organisational collaboration to improve customer journeys and service performance.

Kenntnisse

Senior leadership

Customer proposition strategy

Product management

Customer experience design

Digital transformation

Strategic planning

Executive stakeholder influence

Jobbeschreibung

Waka Kotahi NZ Transport Agency is seeking a senior Customer Proposition Director to shape the future of customer experiences across NZTA’s products and services. You will set strategic direction, drive cross‑functional roadmaps and influence investment to deliver simpler, digital, customer‑centred journeys.

The role requires extensive experience in customer proposition, product leadership and digital transformation, with a track record of executive‑level influence and robust business case