Strategic Change & Readiness Coordinator

Waka Kotahi NZ Transport Agency; New Zealand; On-site; NZD 85,000 - 89,000; Full time

Job summary

Waka Kotahi NZ Transport Agency is seeking a Change & Business Readiness Coordinator to support delivery and integration of change across Customer & Services. You will coordinate readiness activities, support impact assessment work, maintain change documentation, and help ensure operational teams are prepared for upcoming change.

You will work with business leaders, subject matter experts, programme teams and operational stakeholders to embed sustainable change across functions.

Qualifications

• Experience supporting change initiatives, business improvement activities, projects, or operational change programmes.
• Experience gathering and documenting business requirements, impacts, risks or stakeholder needs.
• Strong analytical, problem-solving and critical thinking skills.
• Ability to analyse and document business processes and operational workflows.
• Strong stakeholder engagement and relationship management skills.
• Experience preparing reports, recommendations, business documentation and briefing materials.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities across multiple initiatives.
• Experience using business analysis, process mapping and Microsoft 365 tools.
• Understanding of change implementation, operational readiness or customer service delivery environments.

Responsibilities

• Coordinate readiness activities, support impact assessment work, maintain change documentation, and help ensure operational teams are prepared for upcoming change.
• Coordinate and support business impact assessments across people, processes, systems, services and customer outcomes.
• Gather, document and maintain business requirements, impacts, risks and operational considerations.
• Maintain readiness plans, implementation documentation and the Customer & Services change calendar.
• Monitor, track and report risks, issues, dependencies and readiness actions.
• Prepare reports, briefing materials, process documentation and implementation artefacts.

Skills

Change management

Business analysis

Stakeholder engagement

Requirements gathering

Process mapping

Documentation

Reporting

Communication

Prioritisation

Microsoft 365

Tools

Microsoft 365 tools

Job description

Waka Kotahi NZ Transport Agency is seeking a Change & Business Readiness Coordinator to support delivery and integration of change across Customer & Services. You will coordinate readiness activities, support impact assessment work, maintain change documentation, and help ensure operational teams are prepared for upcoming change.

You will work with business leaders, subject matter experts, programme teams and operational stakeholders to embed sustainable change across functions.