Strategic Account Representative – Builders & Trade

Bunnings Warehouse; Christchurch; On-site; NZD 60,000 - 90,000; Full time

Benefits offered by this job

Team discount

Exclusive benefits across health, etc.

Parental leave (12 weeks)

Festive gifts

Cafe discounts

Travel opportunities

Career development

Job summary

Bunnings Warehouse in New Zealand is seeking an Account Representative to join our Commercial Sales team, supporting Builders, Trade and Organisations across the country. You will manage a growing portfolio with proactive outreach and strong customer care, delivering practical solutions and building lasting relationships.

Based in or servicing Auckland, Rotorua and Christchurch, you’ll collaborate with store and commercial teams to maximise opportunities, drive growth and provide timely updates

Qualifications

• Experience in sales, account management or customer service.
• Demonstrated ability to build and maintain strong customer relationships.
• Strong communication and stakeholder engagement skills.
• Experience using CRM systems and managing customer information.
• Excellent organisational skills and attention to detail.
• Identify customer needs and provide practical solutions.
• Proactive and results-focused approach.
• Commitment to teamwork, integrity and delivering great customer outcomes.

Responsibilities

• Build strong relationships with Builders, Trade and Organisations customers through regular phone and digital engagement.
• Manage and grow an established portfolio while delivering an exceptional customer experience.
• Identify opportunities to strengthen existing relationships and generate new business.
• Understand customer needs and provide practical solutions that support their business.
• Work closely with Store and Commercial teams to maximise opportunities and deliver positive customer outcomes.
• Manage customer enquiries, quotations and follow-up activities in a timely and accurate manner.
• Maintain accurate customer information and sales activity within CRM systems.
• Provide sales updates and forecasts to support business planning and performance.
• Contribute to sales growth while delivering against key performance measures.

Skills

Sales experience

Account management

Customer service

Relationship building

CRM proficiency

Tools

CRM systems

Job description

Bunnings Warehouse in New Zealand is seeking an Account Representative to join our Commercial Sales team, supporting Builders, Trade and Organisations across the country. You will manage a growing portfolio with proactive outreach and strong customer care, delivering practical solutions and building lasting relationships.

Based in or servicing Auckland, Rotorua and Christchurch, you’ll collaborate with store and commercial teams to maximise opportunities, drive growth and provide timely updates