Strategic Account Manager

Talent Vault; Auckland; On-site; NZD 90,000 - 130,000; Full time

Job summary

Talent Vault is seeking an experienced Strategic Account Manager in Auckland to protect and grow a valuable customer base. You’ll partner with service delivery, IT engineers and leadership to ensure commitments are met and opportunities are captured.

You’ll act as the trusted liaison, coordinating resources and driving renewals, expansions and high-touch support across enterprise customers.

Qualifications

• At least five years' relevant account management experience.
• High-level technical understanding of IT networks and related services.
• Experience managing important corporate/enterprise level customers.
• Exceptional follow-through and attention to detail.
• Strong organisational and planning capability.
• Commercial and negotiation skills.
• Confidence dealing with different personalities and stakeholders.
• Ability to stay structured under pressure and be proactive.

Responsibilities

• Own and develop relationships across an established customer portfolio.
• Be a trusted point of contact for customers and manage renewals.
• Coordinate internal technical and service-delivery resources.
• Proactively communicate progress and manage expectations.
• Identify opportunities to expand Feenix's services within existing customers.
• Work with engineering and leadership teams to protect customer satisfaction.

Skills

Account management

IT networks

Corporate customers

Follow-through

Organisational skills

Negotiation

Stakeholder management

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

My clienthas developed an outstanding base of valued customers and is looking for an experienced Strategic Account Manager to ensure those relationships continue to receive exceptional service.

This is much more than a traditional Account Manager position.

You’ll become the person customers know they can rely on — ensuring questions are answered, commitments are followed through and nothing disappears into a "black hole."

You’ll work alongside the Head of Service Delivery, IT Network engineers, business development and leadership teams to maintain, protect and grow existing customer relationships.

Key Responsibilities

• Own and develop relationships across an established customer portfolio.
• Become a trusted point of contact for customers.
• Ensure customer requests, questions and commitments are followed through.
• Proactively communicate progress even when a final answer isn’t yet available.
• Coordinate internal technical and service-delivery resources.
• Understand customer requirements and changing business priorities.
• Manage contract renewals, variations and commercial conversations.
• Support proposals, contracts and other customer documentation.
• Identify opportunities to expand Feenix's services within existing customers.
• Work alongside technical specialists to identify additional customer solutions.
• Protect customer satisfaction and retention.
• Maintain disciplined account plans and follow-up processes.

Strategic Account Manager

My clienthas developed an outstanding base of valued customers and is looking for an experienced Strategic Account Manager to ensure those relationships continue to receive exceptional service.

This is much more than a traditional Account Manager position.

You’ll become the person customers know they can rely on — ensuring questions are answered, commitments are followed through and nothing disappears into a "black hole."

You’ll work alongside the Head of Service Delivery, IT Network engineers, business development and leadership teams to maintain, protect and grow existing customer relationships.

Key Responsibilities

• Own and develop relationships across an established customer portfolio.
• Become a trusted point of contact for customers.
• Ensure customer requests, questions and commitments are followed through.
• Proactively communicate progress even when a final answer isn’t yet available.
• Coordinate internal technical and service-delivery resources.
• Understand customer requirements and changing business priorities.
• Manage contract renewals, variations and commercial conversations.
• Support proposals, contracts and other customer documentation.
• Identify opportunities to expand Feenix's services within existing customers.
• Work alongside technical specialists to identify additional customer solutions.
• Protect customer satisfaction and retention.
• Maintain disciplined account plans and follow-up processes.

What We\'re Looking For You\'ll bring:

• At least five years' relevant account management experience.
• A high-level technical understanding of IT networks and associated services
• Experience managing important corporate/enterprise level customers.
• Exceptional follow-through and attention to detail.
• Strong organisational and planning capability.
• Commercial and negotiation skills.
• Confidence dealing with different personalities and stakeholders.
• The ability to remain structured while working under pressure.
• A proactive approach to customer service.
• Technology or telecommunications experience would be a significant advantage.

Detailed technical expertise isn't essential because you'll have access to engineering capability. What matters most is your ability to serve customers exceptionally well, keep your commitments and build trust.

Farmer AND Hunter While protecting existing relationships is fundamental, this isn't purely a maintenance role.

You’ll be expected to understand your customers well enough to recognise opportunities.

The successful person therefore needs to be predominantly a farmer, but with enough hunter instinct to identify and develop additional business within their accounts.

Please note ALL CV's are reviewed by humans, although we embrace technology we believe AI does not replace senior experienced recruiters!

Due to the urgency we will not accept overseas applications unless to are arriving in the very near future.

"Talent Vault embraces diversity, we are members of Diversity Works. We believe an inclusive workplace that respects the diverse qualities, differences and values of its people, leads to innovation and brings great benefits to any organisation. We encourage Maori and Pacifica people to embrace a career in technology"

"Ka akiaki matou i te iwi Maori me te iwi Moana-nui-a-Kiwa ki te awhi i te mahi hangarau"