Store Team Leader - Energize a Community-Driven Retail Team

Haines Attract for The Salvation Army; Auckland; Hybrid; NZD 64,000 - 67,000; Full time

Benefits offered by this job

Additional week of Salvation Army paid

Confidential counselling services

Subsidised flu vaccinations

Medical insurance with Southern Cross

Discount card for retailers

Opportunities for growth

Friendly team environment

Make a difference in your community

Job summary

The Salvation Army Family Stores in Auckland is seeking a proactive Team Leader to drive store performance, motivate staff and volunteers, and ensure daily operations meet national standards. You will coach and develop your team, manage donation processing, pricing and merchandising, and work with the area manager to implement strategic directives.

The role is hands-on, fast-paced and customer-focused. You will lead by example, foster a positive culture and ensure a safe, welcoming shopping

Qualifications

• Leads and develops a store team to deliver targets and customer experience.
• Manages daily store operations in line with national standards.
• Coaches staff and volunteers to improve performance and service quality.

Responsibilities

• Lead staff and volunteers effectively, developing a collaborative, positive team culture that provides our customers and donors alike with a great experience
• Model and perform tasks within all of the store's operational functions, providing training opportunities and support to the team
• Ensure expected donation processing, pricing and merchandising operations are running in accordance with national standards of practice
• Ensure the store is well presented, providing a comfortable, safe and enjoyable environment for staff, customers and donors
• Conduct regular team meetings that provide a clear understanding of the stores purpose, desired targets and performance, and provide opportunities for feedback and flag issues
• Compliance with policies and standard operating procedures, including health and safety HR, and audit requirements
• Completion of day-to-day business, financial and administrative tasks effectively and accurately.

Skills

People leadership

Sales growth

Operations processes

Training & coaching

Team motivation

Health & safety

Tools

POS software

Tablets

Retail technology

Job description

The Salvation Army Family Stores in Auckland is seeking a proactive Team Leader to drive store performance, motivate staff and volunteers, and ensure daily operations meet national standards. You will coach and develop your team, manage donation processing, pricing and merchandising, and work with the area manager to implement strategic directives.

The role is hands-on, fast-paced and customer-focused. You will lead by example, foster a positive culture and ensure a safe, welcoming shopping