Community Store Leader: Impactful Retail & Growth

The Salvation Army; Auckland; On-site; NZD 64,000 - 67,000; Full time

Benefits offered by this job

Extra leave

Counselling services

Flu vaccinations

Medical insurance

TSA discount card

Growth opportunities

Varied role

Community impact

Job summary

The Salvation Army in Papakura is seeking a proactive Team Leader to motivate and coach staff, drive sales, and implement efficient store operations. You will work with the area manager on strategic directives and lead by example to maintain high standards in pricing, display, and customer experience.

We value hands-on leadership, strong communication, and the ability to manage budgets and performance tracking while ensuring compliance with health and safety and store policies.

Qualifications

• A commitment to quality and outstanding customer and donor experience.
• Collaborative, positive and hands-on leadership style with the ability to support staff.
• Ability to motivate and direct a team to achieve goals with clear communication, energy and enthusiasm.
• Good understanding of sales budgets and performance tracking, with a drive to achieve and exceed targets.
• Be physically fit and capable of regular lifting - this is a daily part of the role.

Responsibilities

• Lead staff and volunteers effectively, developing a collaborative, positive team culture that provides our customers and donors alike with a great experience
• Model and perform tasks within all of the store's operational functions, providing training opportunities and support to the team
• Ensure expected donation processing, pricing and merchandising operations are running in accordance with national standards of practice
• Ensure the store is well presented, providing a comfortable, safe and enjoyable environment for staff, customers and donors
• Conduct regular team meetings that provide a clear understanding of the stores purpose, desired targets and performance, and provide opportunities for feedback and flag issues
• Compliance with policies and standard operating procedures, including health and safety HR, and audit requirements
• Completion of day-to-day business, financial and administrative tasks effectively and accurately.

Skills

People leadership

Training & development

Sales growth

Operational processes

Tools

Point of Sale

Tablets

Job description

The Salvation Army in Papakura is seeking a proactive Team Leader to motivate and coach staff, drive sales, and implement efficient store operations. You will work with the area manager on strategic directives and lead by example to maintain high standards in pricing, display, and customer experience.

We value hands-on leadership, strong communication, and the ability to manage budgets and performance tracking while ensuring compliance with health and safety and store policies.