Store Manager | OPSM | FT | NZ | Queensgate

FashionUnited; Lower Hutt; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Uncapped monthly bonus

Product allowance

Staff discounts 50%+

Volunteer opportunities with OneSight

Access to Leonardo learning platform

Rewards & Recognition Program

Job summary

OPSM NZ at Queensgate, a flagship EssilorLuxottica brand, is seeking a Store Manager to lead a high-performing team and deliver outstanding customer service in a luxury eyewear environment.

You will coach staff, manage stock and store operations, and ensure the team achieves sales targets while upholding brand standards across Ray-Ban, Oakley, Prada, Chanel and more.

Qualifications

• Strong leadership and people management skills.
• Proven track record of meeting KPI targets.
• Excellent customer service and communication abilities.
• Ability to motivate a retail team and coach for performance.

Responsibilities

• Lead and coach the store team to meet and exceed targets.
• Oversee stock control, store policies, and staff scheduling.
• Deliver exceptional customer service and product knowledge.
• Create a positive, engaging working environment and culture.
• Recruit, develop and retain high-performing team members.

Job description

Store Manager | OPSM | FT | NZ | Queensgate

Store Manager | OPSM | FT | NZ | Queensgate

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

See yourself at OPSM - become part of our family and help us make a real change in people's lives!

We are currently looking for a Store Manager to lead our awesome team in Queensgate.

No optical experience is required – we provide world class training to ensure you feel supported and confident providing our customers with an exceptional experience.

At OPSM, we are passionate about opening eyes to the unseen. As a leading eye care and eyewear retailer, we have been looking after the eyes of Australians and New Zealanders for over 80 years.

Join us in guiding our customers through the exciting process of styling and personalising high-fashion frames, working with luxury brands such as CHANEL, Ray-Ban, PRADA, Gucci, Tiffany & Co, and more!

Why us?

• Uncapped, monthly bonus scheme!
• Generous yearly $1,500 product allowance and Family & Friends discounts of up to 50% off to splurge across all our brands – OPSM, Sunglass Hut, Oakley, Ray-Ban and Laubman & Pank
• Up to 50% off Oakley eyewear and apparel throughout the year.
• Local and global volunteering opportunities through our charity partner OneSight, including OneSight volunteer leave and the ability to become a global ambassador.
• A world of personal and professional learning through Leonardo, our online platform, with opportunity for Retail certifications to strengthen your knowledge and capability.
• Receive recognition and rewards for exceptional performance through our Rewards & Recognition Program.

Your responsibilities

• Support, coach, and motivate your team to meet and exceed store targets.
• Cultivate a culture of continuous improvement through coaching and training.
• Manage retail operations, including stock control, store policies and procedures, staff scheduling, and tracking sales team performance.
• Deliver memorable customer service and exceptional product knowledge.
• Create an engaging and positive working environment.
• Recruit, lead, and inspire your team to succeed in store.

About you

• You’re a sales leader with a proven track record of strong achievements within a KPI structure.
• Proven problem-solving ability and excellent relationship-building skills.
• Exceptional time management and organisational skills
• Previous leadership experience, ideally in retail

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

Want to know more about working at EssilorLuxottica?

Job Title:

Store Manager | OPSM | FT | NZ | Queensgate