Staff Directory Update Assistant

HRS Talent Solutions; Rotorua; Remote; NZD 31,000 - 34,000; Full time

Job summary

HRS Talent Solutions is seeking a Staff Directory Update Assistant. This remote role handles internal staff directory updates, validating changes against approved sources.

You’ll ensure accurate records, confirm identifications when duplicates exist, and follow privacy rules when handling contact details. Experience in customer service or office administration is helpful, and the employer provides training on its directory tool, approval routes, and privacy settings.

Qualifications

• Experience with data accuracy and record-keeping is preferred.
• Familiarity with staff directories or contact lists is helpful.
• Comfort with remote work and minimal supervision is expected.

Responsibilities

• Update staff directory entries as approved by requests.
• Verify requests against source data before editing entries.
• Record the source and date of each update and flag duplicates.
• Answer routine directory navigation questions within access rules.
• Do not publish private contact details or infer job titles from informal messages.

Skills

Data entry

Attention to detail

Remote work

Customer service

Tools

Directory software

Job description

Staff Directory Update Assistant

Office Administration / Staff Directory / Remote / Full-time or part-time
22.75–24.50 per hour

A directory people can rely on

An internal directory is useful when job titles, teams, and contact routes are current. This remote office administration role enters approved changes to staff listings and checks them against a supplied source. The Staff Directory Update Assistant is responsible for accurate records, not for deciding reporting lines or publishing private contact information without authorization.

A manager may send a list of new team members, or a department may advise that a shared mailbox has changed. You would verify the request under the employer's process, update the permitted fields in the online directory, and check how the entry displays. If two people share a name, compare identifiers before editing. If an employee asks to remove personal details, follow the privacy route rather than assuming every directory field can be changed at your discretion.

The work sometimes includes answering routine questions about how to find a department. That uses customer service skills even though the audience is internal. You should distinguish a directory lookup from a request to disclose information that is not available to the caller. If a listing points to a person who has left the team, flag the issue and route it to the owner who can confirm the replacement contact.

Tasks may include

Review authorized changes received through an online request channel. Match the request to the correct employee or department entry. Edit permitted names, team labels, and approved contact details.

Check that a saved change appears correctly in the directory. Record the source and date of the update. Flag duplicate names, conflicting instructions, and restricted fields.

Answer simple directory navigation questions within access rules. Send unresolved changes to the directory owner.

Customer service, office administration, reception, or records experience would be helpful. None is a condition for starting. The company will teach its directory tool, approval route, and privacy rules. You should be comfortable with online records and precise spelling, and willing to pause if a request is not clearly authorized.

The position is remote and may have part-time or full-time hours depending on the opening. A home office or another private workspace is suitable for internal contact information; equipment and coverage details will be confirmed.

A transfer between teams may create two directory changes at once: the old listing should stop pointing to the prior role, while the new team entry should reflect the approved contact route. Keep both changes tied to the same request so neither is forgotten.

A directory entry may show an old extension even though the employee's name and team are correct. Confirm the authorised update against the supplied staff source before editing it. If a colleague reports a new role but the team has not approved the public listing, hold the change for the directory owner. A shared directory can have several views, so check where the corrected entry appears after saving. Do not publish personal contact details or infer a job title from an informal message.

The position is suitable for someone learning office administration. You may have maintained a class contact list, volunteer roster or simple spreadsheet; those experiences can demonstrate the care needed here. The employer will train you on its online directory, approval route and privacy settings. Remote work requires a reliable way to handle internal names and contact information, such as a suitable home office. The goal is a directory colleagues can trust, one approved change at a time.

Interested in this work?

Show an example of keeping a contact list accurate or checking details before sharing them. A school or community directory can be as relevant as paid experience. Explain what you did when information was uncertain. If you are shortlisted, the employer may ask you to complete a separate application on its website. The hiring team will explain its directory and training process when it follows up.