Staff Directory Records Clerk

HRS Talent Solutions; Rotorua; Remote; NZD 31,000 - 34,000; Part time

Job summary

HRS Talent Solutions seeks a Staff Directory Records Clerk to manage internal directory updates remotely. The role can be part-time or full-time depending on openings.

You will verify requests, edit permitted fields, and check how listings display. Emphasis on accuracy, privacy, and precise spelling while following the employer's process.

Experience in office administration or records is helpful; training on the directory tool and privacy rules will be provided.

Qualifications

• Customer service oriented interaction with internal stakeholders.
• Strong attention to data accuracy and privacy rules.
• Familiarity with records or office administration is helpful.

Responsibilities

• Update staff directory entries remotely according to approved requests.
• Verify changes against the source and ensure correct identifiers.
• Check for duplicates and flag inconsistencies before saving.
• Respond to routine directory inquiries within policy boundaries.

Skills

Customer service

Attention to detail

Office administration

Records management

Job description

Staff Directory Records Clerk

Office Administration / Staff Directory / Remote / Full-time or part-time
22.75–24.50 per hour

A directory people can rely on

An internal directory is useful when job titles, teams, and contact routes are current. This remote office administration role enters approved changes to staff listings and checks them against a supplied source. The Staff Directory Update Assistant is responsible for accurate records, not for deciding reporting lines or publishing private contact information without authorization.

A manager may send a list of new team members, or a department may advise that a shared mailbox has changed. You would verify the request under the employer's process, update the permitted fields in the online directory, and check how the entry displays. If two people share a name, compare identifiers before editing. If an employee asks to remove personal details, follow the privacy route rather than assuming every directory field can be changed at your discretion.

The work sometimes includes answering routine questions about how to find a department. That uses customer service skills even though the audience is internal. You should distinguish a directory lookup from a request to disclose information that is not available to the caller. If a listing points to a person who has left the team, flag the issue and route it to the owner who can confirm the replacement contact.

Tasks may include

Review authorized changes received through an online request channel. Match the request to the correct employee or department entry. Edit permitted names, team labels, and approved contact details.

Check that a saved change appears correctly in the directory. Record the source and date of the update. Flag duplicate names, conflicting instructions, and restricted fields.

Answer simple directory navigation questions within access rules. Send unresolved changes to the directory owner.

Customer service, office administration, reception, or records experience would be helpful. None is a condition for starting. The company will teach its directory tool, approval route, and privacy rules. You should be comfortable with online records and precise spelling, and willing to pause if a request is not clearly authorized.

The position is remote and may have part-time or full-time hours depending on the opening. A home office or another private workspace is suitable for internal contact information; equipment and coverage details will be confirmed.

A transfer between teams may create two directory changes at once: the old listing should stop pointing to the prior role, while the new team entry should reflect the approved contact route. Keep both changes tied to the same request so neither is forgotten.

A directory entry may show an old extension even though the employee's name and team are correct. Confirm the authorised update against the supplied staff source before editing it. If a colleague reports a new role but the team has not approved the public listing, hold the change for the directory owner. A shared directory can have several views, so check where the corrected entry appears after saving. Do not publish personal contact details or infer a job title from an informal message.

The position is suitable for someone learning office administration. You may have maintained a class contact list, volunteer roster or simple spreadsheet; those experiences can demonstrate the care needed here. The employer will train you on its online directory, approval route and privacy settings. Remote work requires a reliable way to handle internal names and contact information, such as a suitable home office. The goal is a directory colleagues can trust, one approved change at a time.