Specialist Consultant

Suncorp Group; Auckland; On-site; NZD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary and discretionary 4

Flexible leave up to 4 days per year

Insurance cover (life, salary continu-

Discounts on Vero insurance and other

Wellness program credit

Learning and development opportunities

Inclusive team environment and diverse

Flexible work arrangements

Job summary

Suncorp New Zealand is seeking two Specialist Consultants to join our Business Claims team. You will own large, complex Business Claims and contribute to dispute resolution strategies while coaching others.

The role focuses on delivering market-leading claims service and partnering with key stakeholders across products. Candidates with extensive commercial claims experience, strong negotiation skills and the ability to drive customer outcomes will thrive.

Qualifications

• Extensive commercial claims handling experience (~10+ years).
• Experience managing high-value and complex claims.
• Outstanding negotiation and influencing skills.
• Excellent written and verbal communication skills.
• Ability to coach and develop others.
• Experience in dispute resolution processes, mediation or court proceedings (Desirable).

Responsibilities

• Own large and complex Business Claims, including escalated and high-value matters.
• Manage complex claims across multiple product lines with a focus on service excellence.
• Coach, guide and mentor other members of the claims team.
• Represent the business in mediations, negotiations and court proceedings.
• Develop effective claims strategies to drive customer and business outcomes.
• Contribute to continuous improvement in claims management.

Skills

Commercial claims handling

Negotiation

Communication

Coaching/Mentoring

Analytical thinking

Stakeholder management

Education

Law or related business discipline

Job description

Job Description

This opportunity may also suit an insurance lawyer or other legal professional looking to move in-house and apply their expertise in an operational business role.

We're looking for two Specialist Consultants to join our Business Claims team, where you'll play a pivotal role in delivering exceptional customer outcomes across some of the most complex and sensitive claims in our portfolio.

This is a unique opportunity to combine your claims expertise, negotiation skills, and strategic thinking to influence outcomes, support colleagues, and represent the business in dispute resolution forums.

What You'll Be Doing

As a Specialist Consultant, you'll take ownership of large and complex Business Claims, including escalated, disputed, and high-value matters requiring specialist expertise.

Key Responsibilities Include

• Managing complex Business Claims across multiple product lines with a clear focus on delivering market leading claims service
• Effectively build the profile of the claims team across key stakeholders
• Contribute to the development and maintenance of technical capability across the claims team by providing coaching, guidance and mentorship
• Resolving escalated claims, complaints, and disputed matters.
• Representing the business in mediations, negotiations, and court proceedings.
• Developing effective claims strategies that drive positive customer and business outcomes.
• Contributing to continuous improvement and best-practice claims management across the Claims function.

What You'll Bring

We're interested in hearing from experienced claims professionals with a proven track record managing complex commercial or business insurance claims.

While the immediate focus is resolving complex Business Claims, the role may also appeal to candidates with the potential and ambition to grow into future leadership opportunities.

You'll Ideally Have

• Extensive commercial claims handling experience (approximately 10+ years).
• Strong experience managing high-value and complex claims.
• Outstanding negotiation and influencing skills.
• Excellent problem-solving and analytical capabilities.
• Exceptional written and verbal communication skills.
• The ability to navigate challenging conversations with confidence and professionalism.
• Experience coaching and developing others.

Desirable

• Tertiary qualification in Law or a relevant business discipline.
• Experience representing matters through formal dispute resolution processes, mediation, or court proceedings.

What We Offer

• Competitive salary and discretionary annual bonus
• Flexible leave of up to 4 days per year in addition to annual leave
• Free life, salary continuance and trauma insurance cover
• Discounts on Vero insurance and different retailers
• $250 annually towards wellness activities
• Ongoing learning and development opportunities
• Positive, inclusive team environment where we welcome individuality and celebrate diversity
• Flexible work arrangements embracing a healthy work/life balance

About Suncorp New Zealand

We're proud to be a part of the Suncorp Group family alongside some of Australia and New Zealand's most trusted names in insurance – working together to bring about faster, simpler and better outcomes for our customers and corporate partners. Our commitment to strong, supportive partnerships extends to our people as well, and the opportunities and support we provide to help you thrive in your career with us. And with a shared customer-obsession and the digital capabilities to make a genuine difference, you'll see the meaningful impact you can make for our customers and communities, while watching your own career shine too.

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [e-mail] for a confidential conversation.

We are aware that some candidates may be experiencing issues when submitting their application. If you receive an error message during the submission process, please contact [e-mail] for assistance.