Smartwool : Sales Associate, KeyHolder (Fixed- Term) - Queenstown

Icebreaker; Queenstown; On-site; NZD 42,000 - 54,000; Full time

Job summary

Icebreaker is seeking a Full-time Sales Associate, KeyHolder on a 5-month fixed-term contract for our Queenstown store. You will deliver warm service, share knowledge of Merino wool, and help customers choose the right gear while upholding visual standards.

You bring friendly, clear communication, prior customer service experience, and availability on weekends, evenings and holidays. Join a global brand under VF Corporation with sustainability action and a community-focused culture.

Qualifications

• Customer service experience is required.
• Clear communication with customers is essential.
• Willingness to work weekends, evenings and holidays.
• Interest in Merino wool, outdoor activities and our community is a plus.

Responsibilities

• Deliver warm, engaging customer service.
• Support daily store operations and visual standards.
• Share product knowledge and help customers find the right gear.
• Collaborate with the team to prioritise customer experience.

Skills

Customer service

Communication

Weekend availability

Outdoor interests

Job description

Join Smartwool and help people find comfort, confidence, and joy in the outdoors. As a Full-time Sales Associate, KeyHolder (5 Months Fixed- Term Contract) you’ll be the face of our brand—creating an exceptional in‑store experience, connecting authentically with customers, and sharing your knowledge of Merino wool, outdoor activities, and our sustainability‑driven mission.

What You’ll Do

• Deliver warm, engaging customer service
• Support daily store operations and visual standards
• Share product knowledge and help customers find the right gear
• Work collaboratively with your team to prioritize customer experience

What You Bring

• Customer service experience and strong communication skills
• Ability to connect with diverse customers
• Flexibility to work weekends, evenings, and holidays
• Curiosity about Smartwool products, outdoor activities, and our community
• Attention to detail and basic computer proficiency

Who We Are

Smartwool creates Merino wool apparel designed for comfort, durability, and adventure. We’re committed to sustainability, responsible sourcing, and building a community that welcomes everyone. As part of VF Corporation, we offer comprehensive benefits and the chance to grow within a global family of outdoor and active brands. Our Parent Company, VF Corporation VF is one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish through our family of iconic outdoor, active and workwear brands. At the heart of our journey lies our company-wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. It’s a commitment shared by our global associates across all brands. Our purpose unites us and leads us to pursue our goals, together. This is our calling. Learn more at www.vfc.com.

What drives us:

What drives us: Your vibe attracts your tribe. At Smartwool, we believe our values set the standard. They create our vision and help us build a team of change‑makers.

Values

• Openness: Honesty glues us together
• Advocacy: We will always protect what we love
• Action: The opportunity to grow will always inspire us
• Inclusivity: the more we share, the bigger our impact
• Fun‑ Loving: Fun is who we are

What we do. Its what we make. Free To Be, our commitment to Inclusion, Diversity, Equity & Action.

Ready to join a team that’s passionate about the outdoors and the planet?

MORE THAN A JOB, AN ADVENTURE WHEN YOU JOIN ICEBREAKER YOU JOIN A COMMUNITY

We’re a community of passionate, authentic and adventurous achievers bringing quality, performance apparel to the world, ethically and sustainably. In 1995 we pioneered the merino performance apparel industry from New Zealand’s windy little capital. Today, we’re a global brand with teams in NZ, Australia, USA, Canada, Germany, France and Switzerland. Together we’re pushing the boundaries of natural fiber and stocking more than 5000 stores across 50 countries. To learn more about Icebreaker.

VF Diversity Vision Statement

VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.

VF is an equal employment opportunity employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.

VF is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration and equality of opportunity, and will do so by striving to identify, prevent and remove barriers to accessibility wherever possible as well as by meeting the accessibility requirements under the ADA, AODA, and other applicable state, local or provincial regulations.

VF is committed to digital accessibility, and to conforming to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA and complying with the ADA and AODA Standards for Accessible Design, and other applicable regulations.

If you need an accommodation or have any questions regarding this statement, please send your request to [e-mail].