Shift Supervisor

Cobra Coffee; Ashburton; On-site; NZD 45,000 - 55,000; Full time

Benefits offered by this job

28 days holiday a year (including Bank

Unlimited brewed coffee & tea on shift

Discounts on beverages and food during

Discount on bottled beverages during

Job summary

Cobra Coffee in Ashburton is seeking a motivated shift supervisor to lead daily operations and coach the team on delivering great customer experiences. You’ll run shifts, support partners, and ensure smooth service across busy periods.

Previous supervisory or coaching experience in hospitality or retail is ideal. The role offers training, career progression, and employee discounts as part of our commitment to great coffee and service.

Qualifications

• Previous coaching or supervisory experience in a customer facing role.

Responsibilities

• Collaborating with the Store Manager, leading shifts and supporting partners.
• Set priorities and delegate tasks to drive store profitability.
• Inspire and motivate the store team to optimise the customer experience.
• Identify teachable moments to share best practices with the team.
• Execute store operations during scheduled shifts, including opening and closing duties.
• Ensure all partners follow cash handling, safety and security policies.
• Provide quality beverages and food products by adhering to recipe and presentation standards.

Job description

What We Offer

• 28 days holiday a year (including Bank Holidays)
• Unlimited brewed coffee & English breakfast tea on shift
• Discounts on hand crafted beverages and food items during your shift
• 30% discount on bottled beverages and impulse items during your shift
• One £1.50 food item per shift on selected products
• Whilst not working you're able to receive a 30% discount on all food, beverages, merchandise & gifts
• 30% green apron discount across wider participating Starbucks stores
• Third party discounts including 20% in Southern Co-op food stores
• Life insurance
• Comprehensive training including coffee knowledge and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
• Career progression because here we actively promote internally

What To Expect

You’ll need previous coaching or supervisory experience in a customer facing role. You’ll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment to your partners on shift. You’ll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial.

About

The best part about this role is that no two days are ever the same. Working in one of our fast-paced stores, a typical day could include:

• Collaborating with the Store Manager, leading great shifts, supporting partners, and inspiring best moments and the Starbucks Experience for our partners and customers
• Setting priorities and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
• Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience
• Identifying teachable moments to share best practices with the team
• Executing store operations during scheduled shifts, including organising opening and closing duties
• Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
• Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety, and sanitation guidelines for all products

Given the nature of our stores, our working hours could include early mornings, evenings, weekends.

So, if you’re looking for a new opportunity, with us you’ll be welcomed, you’ll be challenged, you’ll be inspired. Here you’ll be heard. Because here, you’re a part of it all. Here you belong.

What is our process?

Application > CV review > Telephone Interview > Provide right to work documentation > Interview and in store experience > Offer and onboarding