Service Manager

1 SUPPLIER PTE. LTD.; Queenstown; On-site; NZD 70,000 - 90,000; Full time

Job summary

1 SUPPLIER PTE. LTD. is seeking an After-Sales Operations Lead to supervise day-to-day After-Sales activities, manage service teams, and liaise with clients, partners and European manufacturers. The role includes on-site coordination and providing technical support to engineers and technicians.

The position emphasizes project follow-up, turnover and margin control, and handling RFQs, tenders and commercial offers with strong communication across multicultural teams.

Qualifications

• Experience supervising after-sales/service teams and projects.
• Strong communication with clients, partners and suppliers.
• On-site coordination and troubleshooting skills.
• Familiarity with RFQs, tenders, and commercial offers.

Responsibilities

• Supervise the day-to-day operations on the After-Sales business.
• Establish tasks priorities for the Service team according to business plan.
• Maintain business relationship with current clients.
• Develop or capture new business opportunities to extend After-Sales portfolio and turnover.
• Monitor and ensure turnover and gross margins are respected.
• Communicate clearly with clients, partners & suppliers.
• Provide strong technical support & back-up to the Service team of technicians & engineers.
• Ensure projects follow-up by frequent communication with clients, partners and suppliers (both locally and overseas).
• Support the Service team with after-sales projects when necessary: RFQs / tenders; Technical analysis & clarifications; Technical & Commercial offers; Pricing & Ts&Cs negotiation; Resources planning; Service Reports & technical memos; Invoicing.
• Provide on-line technical assistance to clients (phone, WhatsApp & emails).
• Maintain After-Sales projects documentation and folders up-to-date.
• Conduct Service team’s regular performance reviews and define objectives.
• Coordinate on-site jobs independently with clients and a team of Service Engineers & Workers (if required).
• Perform on-site troubleshooting and analyze issues (symptoms, root-causes, tests, solutions).
• Liaise with manufacturers in Europe to resolve clients’ issue.
• Prepare on-site operations, define and write site jobs procedures.
• Participate in Site Acceptance Tests with clients, partners and suppliers (if required).

Skills

Project management

Microsoft Office

Maintenance (MRO)

Mechanical Engineering

P&ID, hydraulic & wiring diagrams

Troubleshooting

On-site coordination

Technical Support

Clear communication

Client satisfaction

Interpersonal skills

Multi-cultural openmindedness

Team player

Solutions finding

Analytical thinking

Responsiveness

Adaptability

Job description

- Office:

o Supervise the day-to-day operations on the After-Sales business.

o Establish tasks priorities for the Service team according to business plan.

o Maintain business relationship with current clients.

o Develop or capture new business opportunities to extend After-Sales portfolio and turnover.

o Monitor and ensure turnover and gross margins are respected.

o Communicate clearly with clients, partners & suppliers.

o Provide strong technical support & back-up to the Service team of technicians & engineers.

o Ensure projects follow-up by frequent communication with clients, partners and suppliers (both locally and overseas).

o Support the Service team with after-sales projects when necessary:

RFQs / tenders

Technical analysis & clarifications

Technical & Commercial offers

Pricing & Ts&Cs negotiation

Resources planning

Service Reports & technical memos

Invoicing

o Provide on-line technical assistance to clients (phone, WhatsApp & emails).

o Maintain After-Sales projects documentation and folders up-to-date.

o Conduct Service team’s regular performance reviews and define objectives.

- On-Site:

o Able to coordinate on-site jobs independently with clients and a team of Service Engineers & Workers (if required).

o Perform on-site troubleshooting and analyze issues (symptoms, root-causes, tests, solutions).

o Liaise with manufacturers in Europe to resolve clients’ issue.

o Prepare on-site operations, define and write site jobs procedures.

o Participate in Site Acceptance Tests with clients, partners and suppliers (if required).

Skills

-Technical & Commercial offers

- Project management

- Microsoft Office (Word, Excel, Outlook, PowerPoint)

- Maintenance (MRO)

- Mechanical Engineering

- P&ID, hydraulic & wiring diagrams understanding

- Troubleshooting, technical analysis

- On-site coordination

- Technical Support

- Clear communication

- Client satisfaction

- Interpersonal skills

- Multi-cultural openmindedness

- Team player

- Solutions finding

- Analytical thinking

- Responsiveness

- Adaptability