Service Engineer

JobSpace; Hawke's Bay; On-site; NZD 120,000 - 180,000; Full time

Job summary

ABB in Napier, New Zealand, is looking for a Power Systems Support professional to deliver world-class technical support for mission-critical power systems. You will combine engineering excellence with customer focus to solve complex problems and drive continuous improvement.

The role is on-site in Napier with travel to customer sites as needed. You will lead service projects, ensure HSE compliance, and collaborate with ABB teams worldwide to deliver reliable power solutions.

Qualifications

• Bachelor's degree in Electrical Engineering or equivalent professional electrical registration.
• 3+ years of hands-on experience in technical support, field service, or similar roles within the power industry.
• Deep expertise in power systems, power electronics, power quality, energy management, and grid stability concepts.
• Excellent communication skills—able to explain technical concepts clearly to both technical and non-technical audiences.
• Strong problem-solving abilities, critical thinking under pressure, and proven ability to manage complex projects independently.
• Willingness to travel nationally and internationally to customer sites for commissioning, support, and training activities.
• Demonstrated commitment to Health, Safety, Environment (HSE) standards, operational integrity, and continuous learning.

Responsibilities

• Provide expert technical support and troubleshoot complex power systems problems across various service categories (commissioning, maintenance, fault-finding, retrofits), both remotely and on-site
• Lead specialist service projects independently—managing timelines, budgets, technical delivery, documentation, and HSE compliance while coordinating internal and external teams
• Act as a technical consultant to management and customers, recommending cost-effective service solutions and identifying new service opportunities by collaborating with ABB sales teams
• Drive continuous improvement by sharing best practices, developing comprehensive technical documentation, and proactively suggesting product and quality enhancements

Skills

Communication skills

Problem-solving

Critical thinking

Project autonomy

Education

Bachelor's degree in Electrical Engineering

Equivalent professional electrical registration

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Manager

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Your Role and Responsibilities

In this role, you'll deliver world-class power systems support and expertise that keeps mission-critical infrastructure running reliably. Every day, you'll combine technical excellence with customer focus—solving complex problems, driving continuous improvement, and helping customers achieve their operational goals.

Work model: On-site in Napier, New Zealand with travel to customer sites as needed

Key Responsibilities:

• Provide expert technical support and troubleshoot complex power systems problems across various service categories (commissioning, maintenance, fault-finding, retrofits), both remotely and on-site
• Lead specialist service projects independently—managing timelines, budgets, technical delivery, documentation, and HSE compliance while coordinating internal and external teams
• Act as a technical consultant to management and customers, recommending cost-effective service solutions and identifying new service opportunities by collaborating with ABB sales teams
• Drive continuous improvement by sharing best practices, developing comprehensive technical documentation, and proactively suggesting product and quality enhancements

Our Team Dynamics

You'll join ABB's award-winning Napier facility—recently recognized as Hawke's Bay's Exporter of the Year (2025) and winner of the Ziwi Excellence in Innovation Award. Our teams are collaborative, innovative, and committed to excellence. We support each other, continuously learn, and take pride in delivering world-leading power systems solutions. Being part of our team means your work matters—because the progress we make here creates real impact for mission-critical customers globally.

Qualifications for the Role

• Bachelor's degree in Electrical Engineering or equivalent professional electrical registration
• Minimum 3 years of hands-on experience in technical support, field service, or similar roles within the power industry
• Deep expertise in power systems, power electronics, power quality, energy management, and grid stability concepts
• Excellent communication skills—able to explain technical concepts clearly to both technical and non-technical audiences
• Strong problem-solving abilities, critical thinking under pressure, and proven ability to manage complex projects independently
• Willingness to travel nationally and internationally to customer sites for commissioning, support, and training activities
• Demonstrated commitment to Health, Safety, Environment (HSE) standards, operational integrity, and continuous learning

What's in it for you?

We empower you to take the lead, share bold ideas, and shape real outcomes. You'll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn't just matter, it moves things forward.

More about us

ABB is a global technology leader in electrification and automation. We enable customers to operate sustainably and efficiently through innovative solutions and digital technologies. Our Critical Power business is committed to keeping mission-critical environments running reliably, 24/7, anywhere in the world.

Our Napier facility specializes in world-leading power systems design and production, delivering innovative, high-quality UPS and power protection products. With a proud heritage of engineering excellence and a strong focus on innovation and quality, we continue to set global standards for power protection solutions. Our products are designed, built, and tested to exceptional quality standards right here in Hawke's Bay and shipped globally to support mission-critical operations.

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Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.