Service Engineer

Tetra Pak; Hamilton; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Flexible working arrangements

Training & development

Global opportunities

Job summary

Tetra Pak in Hamilton, New Zealand, is seeking a Service Engineer to maintain and service equipment at customer sites, enabling production uptime and efficiency.

You will perform preventive and corrective maintenance, analyze and resolve technical issues, and participate in installation events to support customer operations and ongoing site improvements.

Qualifications

• 1 to 3 years experience in Installations, maintenance and service work.
• Previous positions: Technician, Production engineer, Maintenance Engineer

Responsibilities

• Execute preventive maintenance activities and reinstatement of equipment.
• Troubleshoot electro-mechanical and automation issues (HW, SW, Network) with Remote Support.
• Disassemble and assemble capital equipment at customer sites.
• Provide production support and breakdown assistance on site.
• Install electromechanical upgrade kits and ensure production readiness.

Skills

Installations

Maintenance

Service work

Job description

Job Description

Job Title: Service Engineer

Job Location: Hamilton, New Zealand

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

Job Summary

Develop the understanding and knowledge of the Service Engineer role in Tetra Pak by executing preventive & corrective maintenance; analysing and correcting technical issues with focused in customer's operation efficiency; and participating in installation events.

What You Will Do

• Execute preventive maintenance activities in line with global Tetra Pak standard procedures and reinstate equipment into production environment according to defined expectations
• Execute analysis, restore basic conditions or troubleshoot to resolve electro-mechanical and automation issues (including HW, SW, Network) in connection with the Remote Support . Conduct systematic root cause analysis of problems to enable permanent resolution. Promptly report and mange all discovered Technical Issues according to the QTIM process and, when needed, escalated to next appropriate level in a timely manner providing a proper PSM to ensure rapid resolution.
• Execute Disassembling and mechanical assembling of Capital Equipment at customer sites according to the Tetra Pak process
• Perform production support / breakdown on customer site
• Execute installation of relevant Electromechanical upgrade kits according to procedures and reinstate equipment into production environment according to defined expectations.
• Conduct Operator relevant customer training, physically or remotly
• Participate proactively to contribute with opportunities and ideas to the S(K)AM regarding business development of the customer.
• Follow-up Operationally the contracts leading, take decisions with the SAR & SKAM to manage proactively the outcome of the contract (profitability and/or performance)
• Promote a safe working culture in the team and Execute all work in accordance with Tetra Pak and Customer safety regulations and requirements.
• Execute all work in accordance with Tetra Pak standards and requirements regarding product quality and food safety. Escalate all discovered food safety, quality assurance and regulatory issues.
• Lead the daily contact and operational relationship with your designated customer contact
• Comply with all reporting requirements in an accurate and timely way. Distribute reports according to existing procedures and ensure that proper handover is done.
• Act as an ambassador for Tetra Pak at all times, ensuring good working relationships with the customer and Tetra Pak colleagues and that Tetra Pak’s reputation is sustained

We believe you have

1 to 3 years experience in Installations, maintenance and service work. Can dependently or independently deliver preventive maintenance, industrial systems troubleshooting, installation tasks and upgrade installations.

Previous positions: Technician, Production engineer, Maintenance Engineer

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.