Service Delivery Support Services

ORC partnership; Dunedin; On-site; NZD 58,000 - 69,000; Full time

Benefits offered by this job

Flexible work opportunities

Life Insurance

5 weeks annual leave

Superannuation

Competitive remuneration packages

Job summary

Otago Regional Council (ORC) in Dunedin is seeking a motivated Support Services – Service Delivery team member for a 12-month full-time fixed term/secondment. The role provides high-quality support to the team and internal customers in fleet and facilities space, delivering a customer-centric, proactive service.

You will assist staff with questions, supply administrative support, report issues promptly, and liaise with suppliers.

Qualifications

• NCEA Level 3 or equivalent work experience.
• A clean, current, and full driver’s license.
• A minimum of 3 years’ experience in either administration or customer experience/support.
• Strong knowledge and experience with MS Office suite of products.
• Excellent communication and interpersonal skills.

Responsibilities

• Providing support and assistance to all council staff with questions and/or queries relating to the Support Services function
• Providing administrative support for the Support Services function
• Timely reporting of problems, issues, or complaints to management
• Liaising with suppliers regarding the purchase and supply of goods and/or services

Skills

Communication

Customer service

Administration

MS Office

Education

NCEA Level 3 or equivalent

Tools

MS Office suite

Job description

Te whakaaetaka me te tautukuka Consents and Compliance

If you have a passion for supporting others and can align your skills and experience to what we have outlined above, we would love to hear from you!

At the Otago Regional Council (ORC), our mission is protecting, connecting and enhancing Otago's environment, now and for the future - Mou, moku, mo tatou, For you, for me, for us. To be sure we can deliver on our responsibilities, we are evolving as an organisation, and we're not overstating when we say we have some really big targets to reach. We need the right people, in the right roles, to help us to get there.

We think Otago's a pretty special place. It covers a vast area - the third largest local government region in New Zealand. Those who call Otago home enjoy access to mountains, coastal lowlands, dramatic rivers, and wild beaches. Our environment here is part of who we are, and at ORC, we work each day to look after it.

The Opportunity

We are looking for a talented individual to join our Support Services team as a Support Services – Service Delivery team member on a 12-month full-time fixed term/secondment, (37.5 hours per week) , in our busy Dunedin office.

The purpose of this position is to provide effective, high-quality support to the Support Services team and wider organisation. This role is responsible for creating a customer centric atmosphere that is welcoming and proactive to the needs of internal customers specifically in the fleet and facilitiesspace.

In the Support Services – Service Delivery role, you will be responsible for:

• Providing support and assistance to all council staff with questions and/or queries relating to the Support Services function
• Providing administrative support for the Support Services function
• Timely reporting of problems, issues, or complaints to management
• Liaising with suppliers regarding the purchase and supply of goods and/or services

Our ideal candidate will have:

• NCEA Level 3 or equivalent work experience
• A clean, current, and full driver’s license
• A minimum of 3 years’ experience in either administration or customer experience/support
• Strong knowledge and experience with MS Office suite of products
• Excellent communication and interpersonal skills

We recognise and celebrate diversity within Team ORC and are committed to providing a work environment that supports inclusion and equal opportunities. We actively encourage applications from anyone who will live our values of MANA- We influence with respect and integrity, TIKA- We do the right thing and do things right and AROHA- We show that that we care.

To support our diverse and capable team, we're pleased to offer enhanced benefits such as:

• Flexible work opportunities
• Life Insurance
• 5 weeks annual leave
• Superannuation
• Competitive remuneration packages

Please note. We don't always work to fixed closing dates and may start considering and interviewing candidates as their applications are received, so we encourage you to apply early.

At ORC, we value diversity, and the different strengths people bring. We can provide flexible recruitment options such as virtual interviews, online kōrero, or whānau-inclusive interviews. If you would like to have whānau support with you during your interview, just let us know—we welcome it!

All candidates require the right to work in New Zealand.

For further information, please contact [e-mail]

Department

Support Services

Compensation

Annual Package NZD $58,486.00 - $68,807.00