Service Delivery Manager

New Zealand Government; Wellington; On-site; NZD 121,000 - 182,000; Full time

Benefits offered by this job

KiwiSaver

Job summary

New Zealand Government in Wellington is hiring a Service Delivery Manager to support the national Healthy School Lunches programme within Strategic Programmes. You will lead a multi-disciplinary team of Senior Advisors and partner with iwi and hapu to deliver outcomes for tamariki and mokopuna.

You will translate Cabinet intent into practice, drive continuous improvement, and manage remote staff, with a salary range of NZD 121,139 to 181,709 per annum plus KiwiSaver.

Qualifications

• Experience delivering national education programmes.
• Proven leadership of remote teams and partnerships with iwi and hapu.
• Strong knowledge of project and change management methodologies.
• Understanding of government machinery and public sector delivery.
• Ability to translate Cabinet intent into everyday practice.

Responsibilities

• Oversee management and continuous improvement of Iwi Hapu model.
• Lead multi-disciplinary team of Senior Advisors.
• Partner with schools and kura to respond to tamariki needs.
• Manage the national Healthy School Lunches programme delivery.
• Ensure equity and excellent outcomes for akonga.

Skills

Leadership

Strategic mindset

Stakeholder management

Change management

Remote team leadership

Data-driven decision making

Education

Relevant qualification or equivalent experience

Job description

Help shape the future of education in New ZealandHelp shape the future of EducationWe work to shape an education system that delivers equitable and excellent outcomesOur organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our students in our education system.About this role | Mo tenei turangaThis is a full-time permanent position based in Wellington, within Strategic Programmes.We are seeking an experienced Service Delivery Manager to support the national provision of the Healthy School Lunches programme.The Service Delivery Manager is responsible for the management and continuous improvement of the Iwi Hapu model, in addition to managing a team of multi-disciplinary Senior Advisors across the Healthy School Lunches programme.To be successful in this role, you will have:Demonstrated credibility, mana and confidence working within Maori communities and settingsExperience working in partnership with iwi and hapu around the motu to design, implement and manage programmes of work by Maori, for MaoriDemonstrated experience in managing the end-to-end delivery of national programmes and projectsAn innovative mindset with the ability to translate ideas into actions and outcomesA sound understanding of Project and/or Change Management methodologies relevant to the delivery of social programmesA sound understanding of commercial service agreements and management within a Maori settingEvidence of strong leadership skills, the ability to build a high preforming team and coach and develop staffDemonstrated experience in managing remote staff members and building an inclusive team environmentA strategic mindset and the ability to translate Cabinet intent into everyday practice and outcomesSalary range: $121,139 - $181,709 per annum + KiwiSaver. The successful candidate will be appointed at a salary which reflects individual skills and experience.For more details about the role, you can view the Job Description here Service Delivery ManagerAbout you | Mohou akeAs the Service Delivery Manager you will champion the Iwi Hapu provision model, working with iwi and hapu around the motu to partner directly with schools and kura to respond to the needs of their tamariki and mokopuna.You are comfortable using your interpersonal skills to build and maintain effective working relationships with internal and external stakeholders, setting and achieving standards, as well as developing relationships at senior levels.You will take a strategic and data driven approach when informing and improving model design, and leading your team, to move the iwi hapu model from an endorsed representative model to a true provider partnership.You will also offer:High proficiency in te reo Maori me ona tikangaA relevant qualification or equivalent level of practical experienceA sound understanding of the machinery of government and public sector delivery structures and systemsEvidence of strong leadership and capability development for remote teamsSound risk managementExperience leading change initiativesThe ability and willingness to adhere to the Public Service Standards of Integrity and Conduct.The Strategic Programmes team and our Iwi and Hapu partners work across Aotearoa. You'll be joining a flexible and diverse leadership team who enjoy having fun, while working hard to ensure akonga at eligible schools and kura receive kai to support their engagement in learning.About our group and team | Matau ropu akeThe Strategic Programmes team leads the delivery, monitoring, and continuous improvement of the Healthy School Lunches, ECE Food, and Ikura programmes, ensuring eligible learners across Aotearoa have access to nutritious food and free period products to support participation in learning. We work closely with schools, kura, suppliers, iwi, hapu, government agencies, and community partners to deliver sustainable and innovative solutions that meet the needs of diverse communities.The team is responsible for informing and implementing programme strategy, service delivery, innovation, quality assurance, monitoring, and stakeholder engagement. We are committed to achieving equitable outcomes for akonga.Te Mahau | Education Services has accountability for delivering national equity and access services, support to early learning and schooling operations, akonga support services and improvement services for schooling and early learning.>Are you ready to make a difference? | Kua rite koe mo tenei mahi?If this opportunity interests you, please submit your cover letter and resume by using the `apply' button. In your cover letter we'd like to know about you, your values, or anything else you'd like to share. We're keen to understand your motivations, strengths, transferable skills, and the diverse perspectives you will bring to the role.For further information, please contact Andrew Gibson, General Manager, Strategic Programmes at [e-mail] close Midnight Wednesday 28 October 2026We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know.