Service Coordination Lead - Child & Adolescent Oral Health

Te Whatu Ora - Health New Zealand; Palmerston North; On-site; NZD 85,000 - 110,000; Full time

Benefits offered by this job

Learning environment

Professional culture

Wellness programmes

Job summary

Te Whatu Ora - Health New Zealand in MidCentral is seeking a Service Coordination Lead for the Child and Adolescent Oral Health Service. You will provide operational leadership across multiple locations, coordinating workforce deployment, rostering, and resource allocation to ensure smooth service delivery for tamariki and whānau.

You will work with the Operations Lead, Clinical Director and teams to drive improvements, support patient access, and maintain a high-quality, customer-focused

Qualifications

• 3–5 years’ experience in health service administration, service coordination, or operational leadership roles.
• Excellent communication, organisational, problem-solving, and decision-making skills.
• Proven ability to build positive relationships with a wide range of stakeholders.
• Experience coordinating resources, staffing, and operational processes in a complex environment.
• Full New Zealand Driver Licence.
• Commitment to continuous improvement and delivering high-quality customer-focused services.
• Experience working within the health sector, preferably oral health.
• Team leadership experience.
• Understanding Te Tiriti o Waitangi principles in practice.

Responsibilities

• Provide operational leadership and oversight of CAOHS administration and service coordination across MidCentral.
• Coordinate workforce deployment, rostering and resource allocation.
• Ensure operational continuity across hubs and mobile clinics.
• Lead operational improvement initiatives and support high-quality service delivery.
• Act as a key contact for day-to-day operational matters.

Skills

Health service administration

Leadership

Communication

Organisational skills

Stakeholder management

Driver’s licence

Continuous improvement

Education

Tertiary qualification in Office Administration or equivalent

Job description

Te Whatu Ora - Health New Zealand in MidCentral is seeking a Service Coordination Lead for the Child and Adolescent Oral Health Service. You will provide operational leadership across multiple locations, coordinating workforce deployment, rostering, and resource allocation to ensure smooth service delivery for tamariki and whānau.

You will work with the Operations Lead, Clinical Director and teams to drive improvements, support patient access, and maintain a high-quality, customer-focused