Service Advisor - MS Ford

NetYourJob; Nelson; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Full training and career development

Genuine passion for people and service

Job summary

MS Ford Nelson is seeking a Service Advisor to join the busy Service Department. You will be the link between customers and the workshop, ensuring clear communication and a great experience from booking to handover.

Ideal candidates have excellent customer service skills, strong organisation, and a proactive approach. Automotive experience helps, but a genuine passion for people and service is key.

Qualifications

• Excellent communication and people skills.
• Genuine commitment to providing great customer service.
• Strong organisational skills and the ability to manage a busy workload.
• Confidence communicating with customers both face-to-face and over the phone.
• Good computer skills.
• Attention to detail.
• Able to remain calm and organised when things get busy.
• Practical approach to problem solving.
• Positive attitude and willingness to work as part of a team.
• A current NZ driver's licence.

Responsibilities

• Booking customers' vehicles for servicing, repairs and maintenance.
• Greeting customers and discussing their vehicle requirements.
• Preparing repair orders and ensuring accurate information is provided to the workshop.
• Keeping customers updated throughout the day.
• Explaining additional work identified by our technicians and gaining customer approval.
• Preparing estimates and invoices.
• Coordinating vehicle collection and handover.
• Working closely with technicians, workshop controller and Parts Department.
• Managing customer expectations and resolving queries professionally.
• Following up with customers and helping deliver an excellent overall service experience.

Skills

Customer service

Communication

Organisational skills

Problem solving

Team player

Phone & face-to-face communication

Attention to detail

NZ driver's licence

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Nelson, Full Time, Automotive

Please Quote Reference Number 18160

• Full training and career development opportunities
• Genuine passion for people and customer service
• Join the team at MS Ford in Nelson

MS Ford is looking for a Service Advisor to join our busy Service Department in Nelson.

This is a key customer-facing position within our dealership. You will be the link between our customers and workshop team, making sure every customer receives clear communication, professional advice and a great experience from the moment they book their vehicle in until the keys are handed back.

MS Ford has been serving the Nelson and Tasman community for more than 85 years, and we are looking for someone who shares our focus on looking after customers and doing things properly.

As a Service Advisor, your day will include:

• Booking customers' vehicles for servicing, repairs and maintenance
• Greeting customers and discussing their vehicle requirements
• Preparing repair orders and ensuring accurate information is provided to the workshop
• Keeping customers updated throughout the day
• Explaining additional work identified by our technicians and gaining customer approval
• Preparing estimates and invoices
• Coordinating vehicle collection and handover
• Working closely with our technicians, workshop controller and Parts Department
• Managing customer expectations and resolving queries professionally
• Following up with customers and helping deliver an excellent overall service experience
• Supporting Ford's customer experience standards and processes

Who we are looking for

Previous automotive experience would be a definite advantage, particularly in a Service Advisor, workshop or dealership environment. However, we are also interested in people with exceptional customer service and organisational skills who are keen to build a career in the automotive industry.

You will ideally have:

• Excellent communication and people skills
• A genuine commitment to providing great customer service
• Strong organisational skills and the ability to manage a busy workload
• Confidence communicating with customers both face-to-face and over the phone
• Good computer skills
• Attention to detail
• The ability to remain calm and organised when things get busy
• A practical approach to problem solving
• A positive attitude and willingness to work as part of a team
• A current NZ'driver's licence

Automotive knowledge is beneficial, but just as important is your ability to communicate well, build trust and look after customers.

Why join MS Ford?

MS Ford is an established Ford dealership with a strong reputation throughout Nelson and Tasman. We are part of the wider MS Motors group and have a great team of people across sales, service, parts and administration.

We offer

• Competitive remuneration based on experience
• A stable, full-time position with an established local business
• Ford training and ongoing development
• A busy and varied working environment
• Support from an experienced Service and Parts team
• Opportunities to develop your career within the wider MS Motors group
• A workplace where good people and great customer service are genuinely valued

This is an important role within our dealership and would suit someone who enjoys dealing with people, likes being busy and gets satisfaction from making sure customers are well looked after.

If you have automotive experience, great. If you have outstanding customer service skills and the right attitude, we would still like to hear from you.