Service Administrator - Intensive Care Unit

New Zealand Government Joba; Dunedin; On-site; NZD 73,000 - 77,000; Full time

Job summary

Health New Zealand | Te Whatu Ora Southern in Dunedin Hospital is seeking a Service Administrator for the Intensive Care Unit on a permanent full-time basis. The role provides administrative support to the ICU team, including the Nurse Manager and Charge Nurse Managers, to ensure smooth unit operation and high-quality patient care.

The successful applicant will have solid administration experience, strong communication and time management skills, and the ability to handle confidential

Qualifications

• Previous administration experience.
• Excellent time management, interpersonal and organisational skills.
• Ability to handle confidential information in a sensitive manner.

Responsibilities

• Provide administration support to the ICU Nurse Manager and Charge Nurse Manager.
• Greet visitors and support distressed or anxious individuals calmly.
• Ensure ICU Admission Book and electronic hospital/ICU databases are accurate.

Skills

Communication

Relationship management

Time management

Interpersonal skills

Organisational skills

Computer skills

Job description

# Service Administrator - Intensive Care Unit at Health New Zealand - Te Whatu Ora Southern, Otago## Mō tēnei tūranga mahi | About this role**Service Administrator – Intensive Care Unit*** **Dunedin Hospital, Permanent full time 1 FTE*** **Salary Band $73,476 and $76,551 p.a. pro-rata**Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.**About the Role**The Intensive Care Unit Service Administrator provides flexible administration support to the Southern Critical Care team. This role provides administrative support to the ICU Nurse Manager, Charge Nurse Managers and ICU Service.Tasks include but are not limited to:* Providing administration support to the Charge Nurse Manager and ICU *to* promote smooth running of the ICU, which assists in delivering good patient care* Greeting visitors on arrival* Ensuring people who are distressed, anxious, bereaved, unwell, confused or unfamiliar with the hospital environment are supported calmly and respectfully* Ensuring ICU Admission Book and electronic hospital and ICU database is accurate and up to date**About the Team/Service/ Location**Health New Zealand - Te Whatu Ora - Southern has the largest geographical coverage of all the New Zealand regions, providing services to 350,000 people in diverse communities. We take pride in all the services we provide, and our aim is to improve, promote and protect the health of our region. We believe that our dedicated and passionate staff are a significant driving force behind the achievement of these standards, and we need more like-minded people to help us continue providing for our community.**About you**We are looking for a team player with excellent communication skills and the ability to deal with a variety of people and tasks. You'll have a positive outlook, excellent relationship management skills and function well under the pressure that often occurs in a health environment.To succeed in this role, you will have:* Previous administration experience* Demonstrated ability to work both autonomously and collaboratively with other professionals* Excellent time management, interpersonal and organisational skills* The ability to be adaptable, flexible and solution focused* Strong computer skills* The ability to handle confidential information in a sensitive and professional manner**Working at Health New Zealand**Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community**.** We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.**How to Apply**To apply please click “apply now.” All applications must be submitted through our online careers' portal by 29 October 2026. If you have any questions about the role, please contact Mikayla Hamilton [e-mail]*We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.*