Senior Systems Engineer - Automate, Secure & Scale IT

Serko; Auckland; On-site; NZD 75,000 - 105,000; Full time

Benefits offered by this job

KiwiSaver

Health insurance

Learning & development platform

Supportive team

Job summary

Serko is a cutting-edge tech platform with offices in New Zealand, Australia, North America, Bengaluru and China. We are seeking an experienced System Engineer/ICT Support professional to maintain Serko’s systems, support users, and drive continuous improvement across infrastructure.

You will focus on system engineering, administration and ICT support, ensuring operational excellence, licensing compliance, and proactive issue resolution while collaborating across regions and teams to deliver

Qualifications

• Experience in Systems Administration and/or Systems Engineering.
• Experience in ICT Support with networking exposure.
• Experience leading projects and continuous improvement initiatives.
• Strong knowledge of Google Suite and licenses management.
• Strong knowledge of desktop hardware, firmware and standard software.
• Analytical, methodical troubleshooting, and problem-solving skills.
• Understanding of security risks and processes.
• Excellent communication and teamwork.

Responsibilities

• Improve interface between system users, the operating system and application software.
• Ensure key projects are delivered on time and within budget.
• Create customer feedback surveys and provide room for improvement.
• Ensure hardware, software, and network components are operational.
• Oversee licensing requirements of products such as Slack, Google Suite.
• Monitor the status of core infrastructure and take preventive measures to fix issues.
• Optimize on/off boarding of staff processes by using automation where possible.
• Provide timely ICT support to users relating to hardware, firmware and software issues (Level 3 support).
• Provide second-level support during busy periods, to ensure issues are prioritised appropriately and resolved in reasonable timeframes.
• Provide support to teammates in cross-geographical regions as required.
• Ensure realistic resolution times are provided to users and keep them aware of the status of their issues.

Skills

Systems Administration

Systems Engineering

ICT Support

Networking

Google Workspace

Licenses management

Automation

Project leadership

Troubleshooting

Security awareness

Tools

Slack

Google Workspace

Networking equipment

Job description

Serko is a cutting-edge tech platform with offices in New Zealand, Australia, North America, Bengaluru and China. We are seeking an experienced System Engineer/ICT Support professional to maintain Serko’s systems, support users, and drive continuous improvement across infrastructure.

You will focus on system engineering, administration and ICT support, ensuring operational excellence, licensing compliance, and proactive issue resolution while collaborating across regions and teams to deliver