Senior Systems Engineer

Serko; Auckland; On-site; NZD 75,000 - 105,000; Full time

Benefits offered by this job

KiwiSaver

Health insurance

Learning & development platform

Supportive team

Job summary

Serko is a cutting-edge tech platform with offices in New Zealand, Australia, North America, Bengaluru and China. We are seeking an experienced System Engineer/ICT Support professional to maintain Serko’s systems, support users, and drive continuous improvement across infrastructure.

You will focus on system engineering, administration and ICT support, ensuring operational excellence, licensing compliance, and proactive issue resolution while collaborating across regions and teams to deliver

Qualifications

• Experience in Systems Administration and/or Systems Engineering.
• Experience in ICT Support with networking exposure.
• Experience leading projects and continuous improvement initiatives.
• Strong knowledge of Google Suite and licenses management.
• Strong knowledge of desktop hardware, firmware and standard software.
• Analytical, methodical troubleshooting, and problem-solving skills.
• Understanding of security risks and processes.
• Excellent communication and teamwork.

Responsibilities

• Improve interface between system users, the operating system and application software.
• Ensure key projects are delivered on time and within budget.
• Create customer feedback surveys and provide room for improvement.
• Ensure hardware, software, and network components are operational.
• Oversee licensing requirements of products such as Slack, Google Suite.
• Monitor the status of core infrastructure and take preventive measures to fix issues.
• Optimize on/off boarding of staff processes by using automation where possible.
• Provide timely ICT support to users relating to hardware, firmware and software issues (Level 3 support).
• Provide second-level support during busy periods, to ensure issues are prioritised appropriately and resolved in reasonable timeframes.
• Provide support to teammates in cross-geographical regions as required.
• Ensure realistic resolution times are provided to users and keep them aware of the status of their issues.

Skills

Systems Administration

Systems Engineering

ICT Support

Networking

Google Workspace

Licenses management

Automation

Project leadership

Troubleshooting

Security awareness

Tools

Slack

Google Workspace

Networking equipment

Job description

Serko is a cutting-edge tech platform in global business travel & expense technology. When you join Serko, you become part of a team of passionate travellers and technologists bringing people together, using the world’s leading business travel marketplace. We are proud to be an equal opportunity employer, we embrace the richness of diversity, showing up authentically to create a positive impact. There's an exciting road ahead of us, where travel needs real, impactful change.

With offices in New Zealand, Australia, North America, Bengaluru and China, we value hiring people from different backgrounds, experiences, abilities, and perspectives to help us build a world-class team and product.

To maintain the operational effectiveness of Serko’s systems and networks, install, support, and customise developed systems software and firmware, and provide efficient escalated ICT support to all users in Serko.

What you will be doing

System Engineering

• Improve the interface between system users, the operating system and application software
• Ensure key projects are delivered on time and within budget
• Create customer feedback surveys and provide room for improvement

System Administration

• Ensure hardware, software, and network components are operational
• Oversee licensing requirements of products such as Slack, Google Suite
• Ensure a smooth application of licenses for all users
• Monitor the status of core infrastructure and take preventive measures to fix issues
• Optimize on/off boarding of staff processes by using automation where possible

ICT Support

• Provide timely ICT support to users relating to hardware, firmware and software issues (Level 3 support)
• Provide second-level support during busy periods, to ensure issues are prioritised appropriately and resolved in reasonable timeframes
• Provide support to teammates in cross-geographical regions as required
• Ensure realistic resolution times are provided to users and keep them aware of the status of their issues

What you will bring to the role

• Previous experience in Systems Administration and/or Systems Engineering
• Previous experience in ICT Support with good Networking exposure
• Experience leading projects and continuous improvement initiatives
• Strong experience with Google Suite and licenses management
• Strong technical knowledge of desktop hardware, firmware, and standard software
• Strong analytical ability, with a methodical approach and well-developed troubleshooting and problem-solving skills
• Strong knowledge and understanding of security risks and processes
• Strong customer service focus with a positive and can-do attitude
• Excellent verbal and written communication skills
• Ability to work effectively both in a team and autonomously

At Serko, we aim to create a place where people can come and do their best work. This means you’ll be operating in an environment with great tools and support to enable you to perform at the highest level of your abilities, producing high-quality and delivering innovative and efficient results. Our people are fully engaged, continuously improving, and encouraged to make an impact.

Some of the benefits of working at Serko are:

• A competitive base salary
• KiwiSaver covered with employee contributions matches up to 3.5% of salary, and life insurance.
• Health & Wellbeing: Discounted Southern Cross Health Insurance, access to confidential support, guidance and counselling service, wellbeing and voluntary leave, and free flu shots.
• Focus on development: Access to a learning & development platform, committed budget and opportunity for you to own your career pathways.