Senior Student Success Adviser: Holistic Student Support

Victoria University of Wellington; Wellington; On-site; NZD 65,000 - 90,000; Full time

Job summary

Victoria University of Wellington is recruiting a Kaiārahi Eke Panuku Matua - Senior Student Success Adviser to join Tītoko - Student Success team on a permanent, full-time basis.

The Kaiārahi Eke Panuku Matua - Senior Student Success Adviser provides high-quality, timely student advice within the framework of Academic policies and procedures, and supports initiatives focused on their impact on students.

Qualifications

• Key requirements include a tertiary degree or comparable professional experience.
• Demonstrated client-centered approach and service delivery skills.
• Proven ability to proactively navigate and manage issues to a successful resolution.
• Highly developed communication skills, with clear written and oral expression.
• Sound understanding of academic statutes and student processes.
• Ability to work in a team and coach/mentor junior staff.
• Good understanding of Te Tiriti o Waitangi and its educational application.

Responsibilities

• Provide high-quality, efficient, accurate student advice within academic policies.
• Deliver administrative support and guidance to initiatives impacting students.
• Collaborate across teams to enhance the student end-to-end experience.

Skills

Client-centered approach

Communication skills

Teamwork

Problem solving

Coaching/mentoring

Education

Tertiary degree or comparable experience

Job description

Victoria University of Wellington is recruiting a Kaiārahi Eke Panuku Matua - Senior Student Success Adviser to join Tītoko - Student Success team on a permanent, full-time basis.

The Kaiārahi Eke Panuku Matua - Senior Student Success Adviser provides high-quality, timely student advice within the framework of Academic policies and procedures, and supports initiatives focused on their impact on students.