Kaiārahi Eke Panuku Matua | Senior Student Success Adviser

Victoria University of Wellington; Wellington; On-site; NZD 65,000 - 90,000; Full time

Job summary

Victoria University of Wellington is recruiting a Kaiārahi Eke Panuku Matua - Senior Student Success Adviser to join Tītoko - Student Success team on a permanent, full-time basis.

The Kaiārahi Eke Panuku Matua - Senior Student Success Adviser provides high-quality, timely student advice within the framework of Academic policies and procedures, and supports initiatives focused on their impact on students.

Qualifications

• Key requirements include a tertiary degree or comparable professional experience.
• Demonstrated client-centered approach and service delivery skills.
• Proven ability to proactively navigate and manage issues to a successful resolution.
• Highly developed communication skills, with clear written and oral expression.
• Sound understanding of academic statutes and student processes.
• Ability to work in a team and coach/mentor junior staff.
• Good understanding of Te Tiriti o Waitangi and its educational application.

Responsibilities

• Provide high-quality, efficient, accurate student advice within academic policies.
• Deliver administrative support and guidance to initiatives impacting students.
• Collaborate across teams to enhance the student end-to-end experience.

Skills

Client-centered approach

Communication skills

Teamwork

Problem solving

Coaching/mentoring

Education

Tertiary degree or comparable experience

Job description

• Are you agile, adaptive, open and honest in connecting with people and ideas?
• Do you have a tertiary degree or comparable professional experience in a similar role?
• Have you got a good understanding of Te Tiriti o Waitangi and its application in an educational context?

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting a Kaiārahi Eke Panuku Matua - Senior Student Success Adviser to join Tītoko - Student Success team on a permanent, full-time basis.

The Kaiārahi Eke Panuku Matua - Senior Student Success Adviser (SSSA) is a subject matter expert and responsible for providing high-quality, efficient, accurate, appropriate, and timely student holistic advice and administration support within the framework of the University’s academic policies, regulations, and operating procedures.

The Kaiārahi Eke Panuku Matua - Senior Student Success Adviser also provides guidance on initiatives and proposals, focusing on their potential impact on students.

Ō pūmanawa - About you

The ideal candidate will:

• Be comfortable with iterative and constant change.
• Remain constructive, committed, and tenacious even in the face of setbacks.
• Work collaboratively on initiatives and work with people, across teams and functions within Tītoko and across the wider University to achieve a shared outcome and enhance the student end-to-end experience.
• Contribute to team delivery with energy and enthusiasm while assisting those who need support when things get busy.
• Be courageous by speaking up and asking questions to achieve the right outcome.
• Be prepared to respectfully challenge how things are done to improve the student experience.
• Encourage curiosity through innovation and learning.
• Embrace new perspectives and knowledge to keep relevant and future focused.
• Understand what matters to our students by seeing things from their perspective and recognising what matters to them, tailoring advice, referrals, support, and outcomes that reflect their individual and holistic experience with the University.
• Take pride in delivering a great service to our students recognising the diversity of our student population.
• Embrace the use of the University’s technology to provide accurate, consistent, and meaningful data to enable evidence-based decision making.

Key requirements:

• Tertiary degree, and/or comparable professional experience in a similar role.
• Demonstrated client centered approach and service delivery skills.
• Proven ability to proactively navigate and manage issues to a successful resolution.
• Highly developed communication skills, with the ability to express complex matters in an accurate and concise form, both orally and in writing.
• Sound understanding of academic statutes and student academic processes.
• Ability to work effectively in a team situation and coach/mentor/train less experienced team members.
• A good understanding of Te Tiriti o Waitangi and its application in an educational context.

Role Description:

Click here to see further information, including salary details.

Close date for vacancy:30 October 2026.

Contact details for vacancy:If you have any questions regarding this role, please get in touch with Tracey Wharakura, Manager, Student Success ([e-mail]).

We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted.