Senior Service Desk Engineer (Level 2.5) – Onsite & Remote

assessHR

Napier

Hybrid

NZD 60,000 - 85,000

Full time

10 days ago

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Job summary

HBT is seeking an experienced Level 2.5 Service Desk Engineer to join our IT team. This hands-on role focuses on ticket resolution, escalations, and delivering exceptional support to a diverse client base, both on-site and remotely.

You will own complex incidents, mentor junior engineers, and contribute to projects like Microsoft 365 migrations, Azure implementations, and server upgrades while maintaining clear communication and accurate documentation.

Qualifications

Strong technical troubleshooting skills.
Excellent communication abilities.
Ability to work independently while collaborating with a wider team.
Experience with Microsoft technologies, server and network infrastructure, cloud services and managed services.

Responsibilities

Managing and resolving escalated Service Desk tickets.
Providing onsite and remote technical support.
Installing, maintaining and troubleshooting workstations, servers and network infrastructure.
Supporting Microsoft 365 and Azure environments.
Delivering IT implementation and upgrade projects.
Maintaining accurate documentation and job records within Autotask.
Contributing to project management activities and successful project delivery.
Building strong relationships with clients, colleagues and business partners.
Ensuring high levels of customer satisfaction and service excellence.