Senior Service Designer — Transformation & System Change

New Zealand Government Joba; Wellington; On-site; NZD 121,000 - 147,000; Full time

Job summary

New Zealand Government Joba is seeking an experienced Service Designer in Wellington for a fixed-term/secondment through 30 June 2028. You will lead user-centered planning and delivery across policy, digital, data and implementation teams, shaping how future planning systems work in practice.

The role requires facilitation across multidisciplinary teams, evidence synthesis and testing assumptions, with a focus on te ao Maori perspectives and Tiriti o Waitangi considerations.

Qualifications

• Significant service design experience in complex transformation settings.
• Practical user research, evidence synthesis, journey mapping and prototyping.
• Ability to make complex systems and interdependencies clear and usable.

Responsibilities

• Frame problems, understand users and connect end-to-end experiences.
• Synthesize research and evidence into practical implications for decisions.
• Lead workshops and cross-disciplinary collaboration to translate insight into action.
• Coach teams and develop reusable methods for user-centred practice.

Skills

Service design

User research

Journey mapping

Facilitation

Systems thinking

Te Tiriti o Waitangi

Job description

New Zealand Government Joba is seeking an experienced Service Designer in Wellington for a fixed-term/secondment through 30 June 2028. You will lead user-centered planning and delivery across policy, digital, data and implementation teams, shaping how future planning systems work in practice.

The role requires facilitation across multidisciplinary teams, evidence synthesis and testing assumptions, with a focus on te ao Maori perspectives and Tiriti o Waitangi considerations.