Senior Retail Assistant | Repco Hamilton

GPC Asia Pacific; Hamilton; Hybrid; NZD 60,000 - 70,000; Full time

Benefits offered by this job

Staff discounts

Training & development

Recognition programs

MOVE employee platform access

Job summary

Repco, part of GPC Asia Pacific, is seeking a Duty Manager for our Hamilton store. You will ensure an excellent customer experience from entry to sale, lead the Sunday shift, and act as a key holder. The role includes guiding customers, upselling, and maintaining store standards.

We value strong communication, team collaboration and safety awareness. Training and staff discounts are part of the package, with opportunities to grow within a global automotive brand.

Qualifications

• Experience in a customer-facing retail role is preferred.
• Strong communication and interpersonal skills.
• Ability to lead a small team and manage day-to-day operations.
• Comfort with upselling and achieving sales targets.
• Safety-focused approach to store duties.

Responsibilities

• Open and close the store and act as key holder on Sundays.
• Guide customers, upsell where appropriate, and process sales at the till.
• Maintain showroom presentation and merchandising standards.
• Process stock receipts, dispatches and storage.
• Collaborate with the team to foster a positive store culture.

Skills

Customer service

Communication

Team leadership

Sales & upselling

Safety awareness

Job description

• Sunday - Thrusday (39.5 hours per week)
• Friendly & fun team, great staff discounts, plus the opportunityto learn & develop
• Work with one of the biggest brands in the automotive industry

Repcois a well-known and highly respected brand within the automotive industry. As we continue to grow, there is no better time to join us and take your career up a gear. We provide fantastic training and support to our staff, andyou'llwork with an experience and knowledgeable team.

About the Role

At Repco we want to ensure that each customer has a great experience in store and as a Duty Manager your key focus is to ensure this. This starts from the moment the customer walks in the door, to providing guidance around our products and ensuring they find what they need, upselling where you can and processing the sale at the till. You will also take responsibility as a key holder, opening and closing as well as running shift on Sunday. Duties include:

• Always have a safety focus to ensure your safety, and that of your teammates & customers
• Provide genuine service & create moments that matter with customers
• Use your strong customer service to contribute to positive sales performance
• Maintain exceptional showroom presentation & merchandising standards
• Process stock; receive, dispatch & store
• Be an enthusiastic, cooperative & collaborative Repcoteam member, and contribute to a positive team culture.

Note, this role will require lifting, bending &climbing

Skills & Experience

This is a very customer focused position, so you'll naturally be a people person and a passionate customer service expert, ideally with previous retail and/or customer service experience. Full training will be given on the products we sell, however an interest in automotive is a plus. But if customer service is your passion and where you thrive, we like that sound of that too! You must be confident working in a retail/sales environment and dealing with a variety of customers. Your strong communication skills and excellent phone manner will be complimented by your team-focused and 'can do' attitude.

Why our team loves working for Repco

• Recognition programs and team incentives for your performance
• An inclusive team environment; our team are important members of the GPC family
• The opportunity to join a progressive global company that continually strives to remain the number one in the automotive aftermarket
• Ongoing training and career development; we genuinely care about supporting you to reach your full potential
• Discounts internally and with external partners including health providers
• Access to GPC's exciting employee platform MOVE, unlocking amazing discounts at top retailers, business announcements, e-cards and our employee recognition program, plus so much more!

GPC Asia Pacific

Movement is in our DNA. We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia,New Zealandand Southeast Asia. Our iconicbrands include Repco, NAPA, McLeod Accessories and Motion Industries. Yet we are more than just a parts and service company. We propel people forward.With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company won’tleave you standing still. Reach is key to our success. Learn more about our business online at www.gpcasiapac.com

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.