Senior Project Manager - ITSM Toolset Implementation

Beyond Recruitment; Wellington; Hybrid; NZD 193,000 - 234,000; Full time

Job summary

Beyond Recruitment in Wellington is seeking an experienced Senior Project Manager to lead a ServiceNow ESMS implementation within a large tertiary education environment. You will drive end-to-end delivery, governance, stakeholders, vendors, project teams, organisational change and benefits realisation.

The role requires proven enterprise technology delivery, strong governance, and experience with SaaS implementations, vendor leadership, and change management.

Qualifications

• Proven experience delivering complex enterprise technology implementations from initiation to go-live.
• Strong governance, reporting, and executive stakeholder management capabilities.
• Experience delivering large-scale SaaS or cloud platform implementations.
• Leadership of multidisciplinary teams and external vendors.
• PM certification (PMP, PRINCE2, or equivalent).
• Experience managing enterprise system integrations and platform dependencies.

Responsibilities

• Lead end-to-end delivery of the ServiceNow ESMS initiative within a large tertiary education environment.
• Oversee governance, stakeholders, vendors, project teams, organisational change and benefits realisation.
• Ensure alignment with strategic enterprise objectives and risk management practices.

Skills

Enterprise Service Management

ServiceNow

Stakeholder management

Governance

Project delivery

Vendor management

Change management

Risk management

Cloud/SaaS implementations

Education

PMI/PRINCE2/PMP certification

Tools

ServiceNow

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Beyond Recruitment – Wellington, North Island

• 9-Month Contract

About the Role

We're seeking an experienced Senior Project Manager to lead the implementation of ServiceNow as a strategic Enterprise Service Management platform within a large tertiary education environment. You will lead end-to-end delivery, overseeing governance, stakeholders, vendors, project teams, organisational change, and benefits realisation.

Key Requirements

• Proven experience delivering complex enterprise technology implementations from initiation to go-live.
• Strong governance, reporting, and executive stakeholder management capabilities.
• Success leading multidisciplinary teams and external vendors.
• Strong risk, issue, budget, and dependency management skills.
• Excellent facilitation, communication, and consensus-building abilities.
• Experience driving organisational change and user adoption.
• PMP, PRINCE2, or equivalent project management certification.
• Experience managing enterprise system integrations and platform dependencies.

• Enterprise Service Management Transformation
• Manawatŋu | Palmerston North (Hybrid)
• 9-Month Contract

About the Role

We're seeking an experienced Senior Project Manager to lead the implementation of ServiceNow as a strategic Enterprise Service Management platform within a large tertiary education environment. You will lead end-to-end delivery, overseeing governance, stakeholders, vendors, project teams, organisational change, and benefits realisation.

Key Requirements

• Proven experience delivering complex enterprise technology implementations from initiation to go-live.
• Strong governance, reporting, and executive stakeholder management capabilities.
• Experience delivering large-scale SaaS or cloud platform implementations.
• Success leading multidisciplinary teams and external vendors.
• Strong risk, issue, budget, and dependency management skills.
• Excellent facilitation, communication, and consensus-building abilities.
• Experience driving organisational change and user adoption.
• PMP, PRINCE2, or equivalent project management certification.
• Experience managing enterprise system integrations and platform dependencies.

Highly Desirable

• ITSM or Enterprise Service Management platform implementation experience.
• Experience within tertiary education or similarly complex organisations.
• Knowledge of university governance environments.
• New Zealand public sector experience.

What's on Offer?

• Lead a major enterprise transformation initiative.
• Deliver ServiceNow as a strategic Enterprise Service Management platform.
• 9-month full-time contract engagement.
• Contract rate: $150 per hour.

If you're an experienced Senior Project Manager with a proven track record delivering enterprise technology and transformation programmes, we'd like to hear from you.

Applicants must be based in New Zealand and have the legal right to work in New Zealand.