Senior Project Manager – ITSM Implementation

Tribe Group; Palmerston North; On-site; NZD 140,000 - 190,000; Full time

Job summary

Tribe Group is seeking a Senior Project Manager to lead a complex ITSM/enterprise service management implementation across a large NZ organisation. You will drive mobilisation to go-live and transition to BAU, coordinating internal teams and an external partner.

You will establish governance, manage budgets and risks, and ensure stakeholder alignment across multi-functional units. This role demands strong leadership, change management and executive reporting skills.

Qualifications

• Requires extensive experience delivering complex enterprise technology implementations.
• Experience leading ITSM or Enterprise Service Management initiatives.
• Proven governance, SteerCo and executive-level reporting abilities.

Responsibilities

• Lead the ITSM/enterprise service management implementation from mobilisation through go-live and BAU transition.
• Establish strong governance, reporting and decision-making frameworks.
• Manage the implementation partner and key vendor relationships.
• Own delivery plans, dependencies, budget, risks and milestones.
• Coordinate configuration, integrations, testing, cutover and readiness.
• Standardise service management processes across business units.
• Manage senior stakeholders with differing priorities.
• Lead organisational readiness, adoption and benefits realisation.
• Ensure service continuity and minimal disruption during transition.

Skills

Senior Project Management

Stakeholder management

Governance reporting

Vendor management

Change management

Leadership

Education

PRINCE2 / PMP certification

Tools

ServiceNow

Job description

About The Opportunity

This is a significant opportunity for an experienced Senior Project Manager to lead the implementation of a strategic enterprise service management platform within a large, complex New Zealand organisation.

You’ll join at an important stage as the organisation prepares to move from procurement and planning into implementation. You’ll take responsibility for leading delivery from mobilisation through configuration, integration, testing, change, go-live and transition into operational support.

This is much more than a technology replacement project. The programme will modernise how services are delivered across the organisation, initially replacing the existing ITSM platform and establishing enhanced capabilities across Incident, Request, Knowledge, Service Catalogue, Change, Problem, CMDB and Asset Management.

Over time, the platform is expected to enable broader Enterprise Service Management across a range of corporate and customer-facing functions.

You’ll take overall responsibility for delivering a complex, organisation-wide implementation involving internal technology teams, business stakeholders and an external implementation partner.

You’ll lead a multidisciplinary project team including Business Analysts, Change Managers, Test Managers, Technical Leads and subject matter experts, while working closely with executive sponsors and formal governance groups.

Key Responsibilities Will Include

• Leading the ITSM / enterprise service management implementation from mobilisation through to go-live and BAU transition
• Establishing strong project governance, reporting and decision-making frameworks
• Managing the implementation partner and key vendor relationships
• Owning delivery plans, dependencies, budget, risks and critical milestones
• Coordinating configuration, integrations, testing, cutover and operational readiness
• Working across multiple business units to standardise service management processes
• Managing senior stakeholders with differing priorities and requirements
• Leading organisational readiness, adoption and benefits realisation
• Ensuring service continuity and minimal disruption throughout the transition

What We’re Looking For

We’re looking for a highly experienced Senior Project Manager who has successfully delivered complex enterprise technology implementations within large, multi-stakeholder environments.

Ideally, You’ll Bring

• Significant experience delivering large enterprise system, SaaS or platform implementations end to end
• Previous ITSM or Enterprise Service Management platform implementation experience
• Strong understanding of service management environments and enterprise transformation
• Experience managing external implementation partners or systems integrators
• Excellent governance, SteerCo and executive-level reporting capability
• Strong stakeholder management and facilitation skills
• Experience leading multidisciplinary project teams
• Proven management of integrations, testing, cutover and transition to BAU
• Strong change management and user adoption awareness
• Formal project management qualifications such as PMP, PRINCE2 or equivalent

Experience within large, complex environments such as government, tertiary education, health, financial services or utilities would be highly regarded.

Why this Role?

This is an opportunity to lead a project with genuine organisational impact.

You won’t be joining to maintain an established programme or manage a small technology upgrade. You’ll play a key role in establishing a major enterprise platform that will influence how services are delivered across the organisation for years to come.

The programme has strong organisational support and a clear implementation mandate, with significant work already completed to prepare for the next phase.

Tribe is a group of specialist teams, each of who truly understand their world, and together they partner to understand yours. Whether you’re looking for your next opportunity or recruiting, we’re all about bringing people together for a shared purpose. Find your people.