Senior Operations Associate

Sharesies; Wellington; On-site; NZD 85,000 - 110,000; Full time

Job summary

Sharesies in New Zealand invites applications for a Senior Operations Associate based in Wellington or Auckland. You will support day-to-day operational workflows, champion investor experiences, drive automation and process improvements, and help ensure financial security and regulatory compliance.

We value belonging and inclusion, and welcome candidates who share our vision, even if you don't have every exact experience. The successful candidate must be legally entitled to work in New Zealand.

Qualifications

• Drives efficiency, productivity and automation while connecting daily workflows to investor impact and regulatory requirements.
• Champions investor experience and compliance; handles escalations and ensures money is safe and compliant.
• Leads by example with workflow management, task assignment, QA, and coaching teammates to create loveable moments for investors.
• Adapts to change and is motivated by Sharesies' vision.

Responsibilities

• drives efficiency, productivity and automation while connecting daily workflows to investor impact, business obligations, regulatory requirements, and data privacy
• champions investor experience and compliance, serving as an operational subject matter expert, advocating for investors, handling escalations, and ensuring money is always safe, secure, and compliant
• leads by example through workflow management, task assignment, quality assurance, and coaching teammates to create loveable moments for investors
• adapts to change, and is motivated by our vision and purpose

Skills

Workflow optimization

Automation

Regulatory compliance

Data privacy

Investor experience

Job description

We’re a workplace that truly values people and everything they bring to the table. We strive for industry-leading thinking and we’re well on our way to creating financial empowerment for everyone with over one million people across Aotearoa and Australia choosing Sharesies to invest, save and work toward their long-term wealth with KiwiSaver. Want to join us? We’ve had an exciting opportunity open up in our Personal Operations team as a Senior Operations Associate! This role is located in our Wellington or Auckland office. You’ll enjoy a varied role, responsible for supporting day-to-day operations workflows, championing lovable investor experiences, driving automation and process improvements, and ensuring financial security and regulatory compliance. We’re looking for people who love the idea of working in a dynamic, innovative environment and who are as excited about our vision as we are.

Senior Operations Associate

For the Senior Operations Associate role we are specifically looking for someone who:

• drives efficiency, productivity and automation while connecting daily workflows to investor impact, business obligations, regulatory requirements, and data privacy
• champions investor experience and compliance, serving as an operational subject matter expert, advocating for investors, handling escalations, and ensuring money is always safe, secure, and compliant
• leads by example through workflow management, task assignment, quality assurance, and coaching teammates to create loveable moments for investors
• adapts to change, and is motivated by our vision and purpose

At Sharesies, we believe in the power of belonging, and we're committed to a culture of inclusion. If you're super keen to work with us but not sure you have the exact right experience, or you're interested in part time hours, we'd love to hear from you anyway! This job closes at 5pm, 31 August 2026.

We are building a diversity program to increase the diversity of underrepresented groups and we've included some optional questions in this application to keep improving our equitable outcomes. If you choose not to participate, it won't affect your application. If you decide to participate, we'll only use the information you provide for the purposes of our diversity program. And if you have any questions about how we'll manage and store your data, please email [e-mail]. The successful person will be required to obtain a Ministry of Justice Criminal Convictions and Credit checks, and all applicants must be legally entitled to work in New Zealand.