Senior Manager, Loyalty Program Management, Issuer Solutions – Value Added Services

JobSpace; Auckland; On-site; NZD 140,000 - 210,000; Full time

Job summary

Visa is seeking a Senior Manager, Loyalty Program Management to lead issuer CLO and merchant loyalty growth across Australia and New Zealand. You will drive programme cadence with banks and merchant partners, shape roadmaps, and ensure activations and engagement continually improve.

The role requires 5+ years in loyalty/CRM with strong analytical skills and stakeholder management. Office presence is expected in a fast-paced, collaborative team.

Qualifications

• 5+ years in loyalty programmes, card-linked offers, CRM or customer engagement solutions.
• Strong understanding of loyalty mechanics and customer behaviour.
• Proven ability to drive programme optimisation and growth in client-facing roles.
• Data-driven with strong analytical and storytelling skills.
• Excellent stakeholder engagement and communication capability.

Responsibilities

• Own the performance and growth of issuer CLO and merchant loyalty programmes.
• Drive structured optimisation cycles focused on improving activation, engagement, repeat usage, and value delivery.
• Translate programme performance insights into clear recommendations and actions.

Skills

Loyalty programmes

CRM experience

Stakeholder engagement

Strategic leadership

Client-facing

Job description

Senior Manager, Loyalty Program Management, Issuer Solutions – Value Added Services

Senior Manager, Loyalty Program Management

Team Summary Visa goes beyond payment processing. Our Value Added Services (VAS) team delivers data driven insights, digital experiences, loyalty solutions, and advanced risk and fraud tools to create secure, customer focused payment experiences.

Loyalty Solutions (part of the Issuer and Merchant Solutions Business) is at the forefront of customer engagement in Australia and New Zealand. We enable loyalty programmes that attract, retain, and reward. Our solutions deliver real value for cardholders and measurable results for banks, merchants, and fintechs. Through collaboration and creativity, we help partners build digital first programmes that strengthen relationships and drive growth.

What We Are Looking For We are looking for a programme leader with a strong growth mindset, experienced in optimising card linked offer and loyalty programmes in close partnership with banks and merchants.

You are confident driving clear programme cadence — setting structured rhythms for performance review, optimisation, prioritisation, and programme evolution. You bring energy, curiosity, and innovative thinking to how programmes are improved over time and are motivated by delivering tangible, measurable results. Experience working directly with financial institutions, merchants, or loyalty platforms is highly valued.

Role Summary The Senior Manager, Loyalty Program Management is responsible for driving growth and continuous optimisation of issuer card linked offer (CLO) and loyalty programmes across AUNZPI.

This role owns programme cadence and performance rhythm with clients, ensuring programmes evolve through regular optimisation cycles to improve activation, engagement, repeat behaviour, and delivered value. Partnering closely with Client Account Executives and Implementation / Sales Engineers, the Senior Manager shapes programme roadmaps, prioritises enhancements, and drives progress against agreed growth objectives.

Sitting between strategic direction and execution, the role combines client leadership, performance insight, and delivery discipline to ensure programmes deliver sustained outcomes over time.

Key Responsibilities

• Own the performance and growth of issuer CLO and merchant loyalty programmes.
• Drive structured optimisation cycles focused on improving activation, engagement, repeat usage, and value delivery.
• Translate programme performance insights into clear recommendations and actions.

Client Cadence & Leadership

• Lead ongoing programme cadence with banks and merchant partners, including regular performance reviews and optimisation discussions.
• Shape programme roadmaps in partnership with Client Account Executives.
• Set clear priorities and sequencing for programme enhancements and evolution.
• Guide programme configuration, mechanics, and engagement approaches to support growth objectives.
• Ensure programmes are scalable, sustainable, and aligned to client goals.

Leadership & Culture

• Operate with pace, accountability, and a bias to action.
• Bring innovative ideas to programme design and optimisation.
• Challenge the status quo using data and insight.
• Contribute to a high energy, collaborative, and ambitious team culture.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

• 5+ years' experience in loyalty programmes, card-linked offers, CRM, or customer engagement solutions.
• Strong understanding of loyalty mechanics and customer behaviour.
• Proven ability to drive programme optimisation and growth in client-facing roles.
• Data-driven with strong analytical and storytelling skills.
• Excellent stakeholder engagement and communication capability.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.