partnership manager – loyalty solutions

Randstad Digital New Zealand; Auckland; Hybrid; NZD 175,363,000 - 237,256,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Randstad Digital New Zealand in Auckland is seeking a Partnership Manager, Loyalty Solutions & Account Strategy on a 12-month contract. This full-time role offers hybrid working from Auckland CBD, with a pay rate of $72 per hour for the right candidate.

You will advise client partners and loyalty stakeholders, design and optimise reward programs, and drive engagement and business growth across the New Zealand market.

Qualifications

• 5+ years of experience in strategic account management or loyalty programs.
• Ability to translate performance metrics into actionable client recommendations.
• Experience in financial services, payment networks, or fintech environments is valued.
• Strong organizational skills with attention to onboarding and campaign execution.

Responsibilities

• Partner closely with issuing banks, fintechs, and merchant partners to align offers with engagement and retention goals.
• Analyse program data and KPIs to identify growth opportunities, refine offer strategies, and optimise loyalty campaigns.
• Oversee the end-to-end lifecycle of loyalty content, from onboarding merchants to billing processes.
• Serve as the local loyalty subject matter expert alongside internal Account Executives and regional product teams.
• Prepare and present strategic reviews, performance reports, and program proposals to senior client stakeholders.

Skills

Strategic account management

Loyalty program management

Data interpretation

Stakeholder management

Cross-functional collaboration

Education

Secondary School/High School

Job description

Are you a strategic thinker with a knack for seamless operational execution? We are looking for a Partnership Manager, Loyalty Solutions & Account Strategy for a 12-month contract.

Job Details

• ASAP - 12 month contract (potential longer term opportunities)
• Full-time, Monday to Friday
• $72 per hour
• Offices based in Auckland CBD, however hybrid working available

In this role, you will act as a trusted advisor to our client partners and loyalty stakeholders across the New Zealand market. You won't just be maintaining relationships, you’ll be helping key clients design, optimise, and execute high-impact loyalty and reward programs that drive engagement and real business growth.

If you thrive at the intersection of client strategy, data-driven optimisation, and end-to-end operational delivery, this is your chance to shape the future of digital rewards in the region.

Key Responsibilities

• Partner closely with issuing banks, fintechs, and key merchant partners to align loyalty offers with their core engagement and retention goals.
• Analyse program data and performance KPIs to identify growth opportunities, refine offer strategies, and optimise loyalty campaigns.
• Oversee the end-to-end lifecycle of loyalty content, from managing merchant onboarding and aggregator partners to ensuring content quality and accurate billing processes.
• Serve as the local subject matter expert on loyalty, working alongside internal Account Executives, regional product teams, and external client teams.
• Prepare and present strategic reviews, performance reports, and program proposals to senior client stakeholders.

What We’re Looking For

• 5+ years of experience in strategic account management, loyalty program management, affiliate marketing, or commercial client solutions.
• Ability to interpret data, spot trends, and translate performance metrics into actionable client recommendations.
• Highly organised with strong attention to detail regarding onboarding, content management, and campaign execution.
• Experience within financial services, payment networks, retail/airline loyalty, or fintech environments is highly regarded.
• Proven track record of influencing stakeholders, managing cross-functional teams, and building long-term client trust.

Work in a collaborative, fast-paced, and supportive environment with global reach and local impact.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Secondary School/High School