Senior Library and Council Services Assistant - Birkenhead

Auckland Council; North Shore; On-site; NZD 71,000 - 87,000; Full time

Benefits offered by this job

Four weeks annual leave

Additional leave after five years

Volunteer/community activity day

Auckland Council employee benefits

KiwiSaver 3.5% top-up

Discounts to museums and attractions

Job summary

Auckland Council is seeking a Senior Library and Council Services Assistant for Birkenhead Library, Kaipātiki Local Board. The role focuses on connecting communities with services and programmes, delivering frontline library support, and fostering partnerships to promote literacy and digital skills.

We value a positive, community-minded individual with enthusiasm for engaging diverse communities, collaborating with teams, and helping Auckland remain a vibrant place to live, work and play.

Qualifications

• Customer-focused frontline library experience is desired.
• Strong communication and interpersonal skills for community engagement.
• Willingness to learn Te Ao Māori and related community contexts.

Responsibilities

• Serve customers and support day-to-day library operations.
• Develop relationships with community patrons and partners to deliver and promote services and programmes.
• Assist in planning and delivering library events and programmes.

Job description

Senior Library and Council Services Assistant - Birkenhead

• Serve customers in a vibrant and exciting library
• Learn new skills and engage with the local community
• Support engaging library programmes and services

An exciting opportunity has arisen to work as a Senior Library & Council Services Assistant in the Kaipātiki Local Board Libraries, based at Birkenhead Library. Birkenhead Library is a busy community library serving a diverse and vibrant community. Our library whānau is focused on caring for each other, our community, and our environment.

This 30-hour role is vital for connecting our communities and whānau with services and programmes in the Kaipātiki Local Board libraries. As well as serving customers and contributing to the day-to-day running of the library, you will also be developing relationships with community patrons and partners to deliver and promote our library services and programmes.

We are looking for a positive, community-minded, and enthusiastic individual who is passionate about digital literacy, community engagement and/or serving our diverse ethnic communities in the Kaipātiki area.

We are looking for someone who:

• Can confidently build and maintain relationships with stakeholders to develop, deliver, and promote services that empower the community.
• Understands and uses technology with confidence, able to support customers to successfully use information resources and devices.
• Works collaboratively with teams in the Kaipātiki Local Board sharing skills, knowledge and expertise.
• Provides excellent customer service and enjoys providing high-quality day-to-day frontline library services.
• Support planning and delivery of library events and programmes.
• Is reliable, adaptable and fosters great relationships, positively influencing others within the team.
• Possesses excellent communication skills with a strong people and empathy focus.
• Has knowledge/understanding of Te Ao Māori or willingness to learn.

This is a rewarding role with the opportunity to directly impact and uplift services to the local community. You’ll be part of an engaged team who shares a passion for people, their community and who love to make a difference in helping to make Auckland a vibrant place to live, work and play. You will be part of Australasia's largest public libraries network and can make an impact in one of New Zealand's fastest growing cities.

Additionally, as part of our Auckland Council Group, you will gain access to many benefits and discounts including:

• Option to buy an additional week’s annual leave
• Four weeks annual leave, plus an additional week after five years
• Additional day of leave for community activities
• Discounts on attractions such as the Maritime Museum, Auckland Zoo & Auckland Art Gallery
• Discounted Health & Life Insurance Policies
• Flexible and supportive work environment
• 3.5% KiwiSaver on top of your salary

As part of our organisation, please view a range of our: benefits

This role is salary band E, starting at $79,000.

Auckland Council is committed to protecting your privacy in accordance with the Privacy Act 2020. We collect personal information directly from you and, where relevant for the purpose of assessing you for employment, and employing you as part of the transport reform process, from third parties such as referees, previous employers (including Auckland Transport) recruitment agencies, and background checking providers.

By applying for this role, you consent to Council obtaining a reference from your current employer, including information about any active conduct investigations and current performance management processes, if you are the preferred candidate. Reference checks will only be undertaken at the preferred candidate stage. Any non-active performance or conduct matters may also be discussed with referees as part of the reference checking process.

If you do not consent to this information being provided, Council may be unable to properly assess your application and your application will not progress further. If you wish to withhold your consent, or to access or correct your personal information, please contact the Privacy Officer at [e-mail].

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.