Senior Field Tech Lead: EV Diagnostics & Training

Armstrong’S; Auckland; On-site; NZD 100,000 - 150,000; Full time

Job summary

Armstrong's in Auckland is seeking a Field Technical Lead to support a new international automotive brand. Based in Auckland, you will work with dealership technicians and factory engineers to resolve complex diagnostics, deliver training, and build dealer network capability.

You will primarily provide remote and on-site technical support for EV and high-voltage systems, while coaching technicians and contributing to product feedback and warranty investigations.

Qualifications

• Qualified automotive technician with at least five years' workshop experience.
• Strong diagnostic and fault-finding skills across modern vehicle systems.
• Experience with EV/hybrid systems is advantageous but not essential.
• Good computer literacy and ability to use diagnostic software and technical systems.
• Excellent communication skills and a willingness to coach others.
• Full NZ driver’s licence and willingness to travel to dealerships.

Responsibilities

• Provide remote and on-site technical support for complex diagnostics and repairs, including EV and high-voltage systems.
• Liaise with factory engineers to investigate and resolve technical issues.
• Develop and deliver technical and product training to dealership technicians.
• Identify recurring faults, support warranty investigations and provide feedback to the manufacturer.
• Support new vehicle launches and ensure dealers have the technical knowledge and tools.

Skills

Diagnostics & fault finding

EV/Hybrid systems

Communication skills

Coaching/mentoring

Independent problem solving

Travel willingness

Tools

Diagnostic software

Job description

Armstrong's in Auckland is seeking a Field Technical Lead to support a new international automotive brand. Based in Auckland, you will work with dealership technicians and factory engineers to resolve complex diagnostics, deliver training, and build dealer network capability.

You will primarily provide remote and on-site technical support for EV and high-voltage systems, while coaching technicians and contributing to product feedback and warranty investigations.