Senior Engineer - SRE

Kiwibank; Wellington; Hybrid; NZD 120,000 - 180,000; Full time

Benefits offered by this job

Health and life cover

Discounted banking

Insurance products

New parents package

Job summary

Kiwibank is seeking a Senior Site Reliability Engineer to join the Technology Reliability, Operations and Risk team in Wellington/Auckland. The role focuses on lifting reliability, observability, and performance across our banking platform as we migrate to a modern cloud-enabled environment.

You will work with lead engineers, delivery teams and the Transformation programme to shorten detection and recovery times, while maintaining customer safety and service reliability. On-call may be required.

Qualifications

• Senior level experience in incident response, performance and reliability engineering in complex production environments.
• Strong observability and performance engineering skills including RUM, synthetics and tuning across languages and databases.
• Experience with CI/CD and declarative deployments with automated quality and security.
• Experience building run-time and build-time components to support platform security and reliability.
• Security-first mindset and collaboration with security, risk and change functions.
• Ability to influence engineering practices in Agile/DevOps and mentor others.

Responsibilities

• Uplift reliability and observability across the bank's applications and platforms.
• Lead through influence, mentoring, and guiding teams in production readiness and issue recovery.

Skills

Incident response

Observability

Performance engineering

CI/CD

SRE in cloud environments

Tools

Dynatrace

SumoLogic

Graphs/Query optimization

IaC

Job description

• Auckland/Wellington based opportunity
• Key Senior Engineer (SRE) role working across tech reliability team.
• Great 24-month fixed term opportunity

Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.

We're on the lookout for a Senior Site Reliability Engineer to join our Technology Reliability, Operations and Risk team, supporting Kiwibank's largest ever technology change and customer migration.

• In this role, you'll report to an existing Lead Site Reliability Engineer, lifting reliability and observability practices across the bank. You'll partner closely with Principal & Lead Engineers, delivery teams and the Transformation programme to keep customers safe and our services reliable as we migrate to a modern banking platform.
• This is a hands-on technical role where you'll uplift customer journey observability, performance and stability, guide teams through production readiness, and help shorten the time it takes to detect and recover from issues. You'll lead through influence and mentoring, building reliability, observability and performance into everything we ship.

Please note, this role may require an on call component.

Ko tātou tēnei. Kia hāpai i ō pūkenga | This is us. Where your expertise matters.

Skills and experience we're looking for:

• A proven track record at senior level in incident response, performance and reliability engineering, in complex production environments including cloud and SaaS.
• Strong observability and performance engineering skills, including customer journey and real-user monitoring, synthetics, and performance tuning across languages and databases (for example C#, Python, IaC, GraphQL and query optimisation).Skills should include working extensively with Application performance monitoring and Log correlation tooling such as Dynatrace and SumoLogic or similar alternatives.
• Solid experience with CI/CD, delivering through declarative deployment with automated quality and security built in. We ship our infrastructure the same way we ship our apps.
• Experience building run-time and build-time components to support, shape and secure the platform.
• A security-first mindset, with experience partnering across governance functions such as security, risk and change.
• Ability to influence and improve engineering practices and patterns in an Agile or DevOps environment, coaching and mentoring others.

Bonus:

• Experience working in banking, financial services or another highly regulated environment.
• Experience with automated infrastructure, component and integration testing, and other non-functional testing such as security or performance.
• Experience supporting large, multi-quarter technology initiatives or migrations, and explaining highly technical ideas to non-technical stakeholders.

Ko tātou tēnei - Hei hāpai i a koe, me tō whānau | This is us. Where you and your whānau matter.

We want you to get the most out of work and life, so you will have the option to explore flexible working arrangements that suit both your needs and ours. We now also offer one wellbeing day a quarter to ensure our people are taken care of and can bring their best selves to work. Our great range of benefits include health and life cover, discounted banking, insurance products and an incredible package for new parents.

We are proud to be a certified B Corporation, a Pride Pledge partner and we are the first bank in Aotearoa to get the Gender Tick. We are also an accredited Living Wage employer.

Applications close Monday the 31st August.

Please note: Due to a high volume of applications, there may be a delay in our response. Thank you for your patience.