Senior Customer Propositions Manager

Tower Insurance; Auckland; Hybrid; NZD 120,000 - 170,000; Full time

Benefits offered by this job

26 weeks parental leave

Birthday day off

Annual leave 22 days + 2 extra days

Wellness leave

Career growth opportunities

Flexible working

Office in Auckland

Discounts on Tower products

Free life insurance

Job summary

Tower Insurance is seeking a propositions leader to drive customer value from insight to launch and ongoing enhancement. You will work with Senior Business Owners to shape market-ready propositions and partner with Marketing, Product and UX to deliver clear, differentiated experiences.

You will rely on customer insights, trends and competitive analysis to keep propositions relevant, compliant and commercially strong. Hybrid work with Auckland office.

Qualifications

• Experience leading end-to-end proposition development.
• Strong ability to influence stakeholders and cross-functional teams.
• Experience in marketing and product marketing is a plus.

Responsibilities

• Lead customer propositions from insight through launch and continuous improvement.
• Define differentiating value propositions with Senior Business Owners.
• Collaborate with Marketing, Product, Legal, Risk and other stakeholders.
• Coordinate prioritisation to balance customer outcomes with brand and regulatory goals.

Skills

Propositions leadership

Strategy

Stakeholder influence

Market research

Cross-functional teamwork

Job description

As a proud Kiwi born and bred insurer, we pride ourselves on challenging status quo - and move fast to make things happen. We're here to create beautifully simple, rewarding experiences for our customers and communities, and we're working hard to protect the future of Aotearoa.

At its heart, insurance is about helping people through the unexpected. Doing what's right for our customers - especially in tough times - gives real purpose to our work.

Your day-to-day would look like:

You’ll lead customer propositions from early insight through to launch and ongoing improvement. Working with Senior Business Owners across a range of exciting, new growth initiatives, you’ll define what makes Tower relevant to customers and turn that thinking into clear and differentiated value propositions, from insight and ideation through to delivery.

You’ll lead research briefs and work with agencies to understand customer needs, competitor activity and market trends. And work alongside Customer Experience and User Experience Designers to use insights to shape personas and future customer journeys.

• Bringing the right people together across Tower to move propositions from concept to market launch.
• Championing consistent customer experiences across channels and touchpoints.
• Developing positioning, messaging frameworks and go-to-market plans for new propositions, in collaboration with Marketing, Product, Legal, Risk and other key stakeholders.
• Keeping work prioritised and coordinated, balancing customer outcomes with Tower’s brand, commercial goals and regulatory obligations.

To thrive in this role:

You’ll be curious about what matters to customers and enjoy turning insight into ideas that are clear, relevant and commercially strong. You are a strategic and innovative leader, who also stays close to the details that shape a great customer experience, and you’re always looking for ways to improve propositions to stand out in market. You’re open to new and agile ways of working, embrace AI and technology and are confident to ideate quickly and test and learn.

You are an experienced propositions leader who can influence stakeholders and harness different perspectives and you know how to make complex ideas easy to understand. You’ll bring at least seven years’ experience; including a demonstrated career history in propositions, with clear examples of leading end-to-end propositions development. Experience in marketing and product marketing is also beneficial.

We invest in you.

We're serious about looking after our people. Along with a competitive salary, we offer a bunch of perks and benefits to support you and celebrate the work you do:

• 26 weeks of paid parental leave for the primary carer and 4 weeks for partners
• A paid day off on your birthday
• 22 days annual leave, plus two extra annual leave days and the option to buy up to eight more
• Wellness leave
• Career growth and internal progression opportunities
• Flexible working and a beautiful, modern office in Auckland
• Discounts on Tower insurance products
• Free life insurance