Senior Claims Specialist

QBE Insurance; Auckland; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid working

Wellbeing coaching & counselling

Life Leave

Job summary

QBE Insurance in Auckland, NZ, seeks a Senior Claims Specialist to manage a diverse portfolio of financial lines and general liability claims through resolution. You will assess coverage, investigate claims and negotiate outcomes with empathy and professionalism.

The role offers hybrid working arrangements with opportunities to mentor Claims Specialists and collaborate with a Legal Panel on complex matters. A legal background or equivalent experience is advantageous.

Qualifications

• Experience managing complex matters end-to-end in claims, liability or related legal environments.
• Strong analytical thinking, negotiation and practical problem-solving abilities.
• Clear, confident communication with stakeholders and clients.
• Legal background or experience working with litigation and liability is highly regarded.

Responsibilities

• Proactively manage a portfolio of financial lines and general liability claims through resolution.
• Build trusted relationships with clients and stakeholders via clear communication and values-led approach.
• Oversee litigation process in collaboration with the Legal Panel.
• Identify opportunities to reduce claims costs and promote strong risk management.
• Provide technical support and mentoring to Claims Specialists on complex matters.

Skills

Analytical Thinking

Case Management

Negotiation

Stakeholder Management

Communication

Education

Law degree or equivalent

Job description

Primary Details

Time Type: Full timeWorker Type: Employee

Please see more information about QBE careers here

• Auckland, NZ
• Permanent role, full-time hours
• Hybrid role - happy to talk flexible working

The Opportunity

Join a close-knit team where collaboration, support and shared success are at the heart of how we work. In this varied role, you'll manage a diverse portfolio spanning General Liability and Financial Lines claims, bringing your claims or legal expertise to complex and rewarding work. Whether you're an experienced claims professional or a legal professional looking to apply your transferable skills, you'll have the opportunity to make a real impact while continuing to develop your technical expertise within a high-performing team.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

As a Senior Claims Specialist, you’ll play a key role in delivering an exceptional claims experience. You’ll assess policy coverage, investigate claims, and negotiate resolutions with empathy and professionalism. Key responsibilities include:

• Proactively managing your own portfolio of financial lines and general liability claims through to resolution.
• Building strong, trusted relationships with clients and stakeholders through clear communication and a values-led approach.
• Overseeing the litigation process in collaboration with our Legal Panel.
• Identifying opportunities to reduce claims costs and minimise leakage, while promoting a strong risk management culture.
• Providing technical support and mentoring to Claims Specialists on complex matters.

About You

• Experience managing complex matters end-to-end, ideally within claims management, liability, financial lines or a related legal environment.
• Strong analytical thinking, negotiation and practical problem-solving, with the ability to assess detail and make sound decisions.
• Clear, confident communication with strong organisation skills, including the ability to influence, manage conflict and build trusted relationships.
• A legal background, law degree or experience working with litigation, liability or disputed matters would be highly regarded.
• Insurance industry knowledge and exposure to end-to-end claims management is advantageous, but not essential for candidates bringing strong transferable legal experience.
• Experience across financial lines and/or general liability claims would be ideal, with support available to build further understanding of the insurance claims environment.

Benefits

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest

Awards & Recognition

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

Skills

Analytical Thinking, Case Management, Claims Administration, Communication, Critical Thinking, Customer Service, Data Privacy, Insurance Policies, Intentional collaboration, Liability Analysis, Managing performance, Negotiation, Risk Assessments, Sound Judgment, Stakeholder Management

Application Close Date

Application Close Date: 29/09/2026 11:59 PM

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [e-mail]

Your career. At the heart of it.