Senior Business Analyst - AI

KPMG New Zealand; Auckland; Hybrid; NZD 110,000 - 190,000; Full time

Benefits offered by this job

Hybrid working across office/client/HO

Annual incentive scheme

Secondments opportunities

Wellbeing leave and health benefits

Professional development and training

Job summary

KPMG New Zealand is seeking a Senior Business Analyst to enable AI-driven business change. You will translate business needs into concrete requirements and work with AI teams to deliver practical, impact-focused solutions.

You will lead discovery, shape AI use cases, and collaborate with technical stakeholders to ensure robust, risk-aware delivery across multiple initiatives.

Qualifications

• Five or more years as a Senior Business Analyst or similar role.
• Experience analysing processes and translating complex needs into clear requirements.
• Understanding of generative AI, AI agents or intelligent automation.
• Able to identify where AI adds value vs. other approaches.
• Experience working with developers and technical specialists across design, testing and implementation.
• Strong analytical, facilitation and stakeholder communication skills.
• Experience in Agile or hybrid delivery environments; familiarity with Azure, Power Platform, Jira, Azure DevOps, ServiceNow or SQL is advantageous.

Responsibilities

• Analyse complex business processes and identify AI, automation and process improvement opportunities.
• Lead discovery and translate needs into requirements, process flows, user stories and acceptance criteria.
• Shape AI use cases with clearly defined problems, outcomes and success measures.
• Collaborate with AI solution leads and technical specialists to translate needs into solutions.
• Support design, testing, validation, training and adoption with data, risk and oversight considerations.
• Communicate scope, progress, risks and decisions across stakeholders.
• Contribute to business cases, impact assessments and change initiatives.
• Promote continuous improvement across the AI portfolio.

Skills

Senior BA experience

Process analysis

AI understanding

Stakeholder communication

Agile delivery

Tools

Azure

Power Platform

Jira

Azure DevOps

ServiceNow

SQL

Job description

The Senior Business Analyst - AI supports strategic business change and delivers measurable value through AI, automation and technology-enabled initiatives. Working across business and technical teams, the role translates business needs and AI opportunities into clear requirements and practical solutions. It requires critical thinking, analytical rigour and effective collaboration to ensure solutions are responsibly designed, aligned with organisational priorities and deliver tangible business outcomes.

Day To Day You Will

• Analyse complex business processes and identify opportunities for AI, automation and process improvement.
• Lead discovery and translate business needs into clear requirements, process flows, user stories and acceptance criteria.
• Help stakeholders assess and shape AI use cases, clearly defining the problem, intended outcome and measures of success.
• Collaborate with AI solution leads, developers and technical specialists to turn business needs into practical solutions.
• Support solution design, testing, validation, training and adoption, including appropriate consideration of data, risk and human oversight.
• Communicate scope, progress, risks, decisions and expectations across stakeholder groups.
• Contribute to business cases, impact assessments, benefits definition and change initiatives.
• Promote continuous improvement and strengthen business analysis practices across the AI portfolio.

About You

• Five or more years' experience in a Senior Business Analyst or similar role.
• Strong experience analysing processes and translating complex or ambiguous needs into clear delivery requirements.
• An understanding of generative AI, AI agents, intelligent automation or other AI-enabled solutions.
• Able to distinguish where AI can add value and where process improvement, conventional automation or existing technology may be more appropriate.
• Experience working with developers and technical specialists across design, testing and implementation.
• Strong analytical, facilitation, problem-solving and stakeholder communication skills.
• Experience in Agile or hybrid delivery environments. Familiarity with Azure, Power Platform, Jira, Azure DevOps, ServiceNow or SQL would be advantageous.
• Comfortable working autonomously across multiple initiatives while navigating ambiguity and emerging technology.

Recruitment Agencies: The recruitment for this role is being managed directly by the KPMG Talent Acquisition team. We will contact our preferred agency partners if we require agency assistance. Thank you for your understanding.

Life at KPMG

KPMG values diversity in the workforce and we encourage candidates from diverse backgrounds to apply for roles, including individuals with a disability, additional mental health needs, chronic health conditions or who identify as neurodivergent.

For disabled and neurodiverse candidates, if you encounter accessibility barriers or if you have access needs and require support to participate equitably in the recruitment process, please email Emma at

For any general questions about the role or recruitment process, feel free to reach out to our Talent Acquisition team at

We offer rewarding careers to talented individuals and a holistic range of benefits to support your life balance, whatever your circumstance. We want you to do Work That Matters, Thrive and Grow and know that you Belong here with us, at KPMG.

As a KPMG Employee, We Will Offer You

• - Access to the firm's annual incentive scheme
• - Opportunities for local and international secondments
• - Hybrid working across a mix of office, client and home hubs to recognise that people have individual circumstances and preferences when it comes to where and how they work
• - The ability to work from overseas and extend time connecting with friends and family outside New Zealand
• - Flexible leave options, including the ability to purchase additional annual leave
• - Gender-neutral support for all stages of the parental journey, including access to 18 weeks of fully paid parental leave for all new parents
• - A paid professional association membership of your choice
• - Digital accreditations through our partnership with Microsoft, LinkedIn Learning, with bespoke learning pathways for all employees
• - A wide-range of special offers and discounts on insurances, banking services, and lifestyle goods and services
• - The support, allyship and opportunity to join our many Inclusion, Diversity and Equity Affinity networks, including the Kiwa, Pride, Ethnicity, Accessibility and Wahine groups
• - The opportunity to participate in Green Team activities, as we work toward reducing the firm’s environmental footprint and become carbon zero by 2030
• - An invitation to join your local Social club and enjoy events aimed at bringing people together for social, sporting, cultural, family and fundraising activities
• - Paid time off for volunteering and involvement in citizenship activities
• - An array of health and wellness benefits such as free flu vaccinations, subsidised sporting events, free confidential counselling services, additional 5 days of Wellbeing leave to support you and your family's overall health and wellness, access to our Wellbeing portal with an extensive range of advice and resources and much much more!

We believe that diversity of background and experience strengthens relationships and delivers meaningful benefits to our people, clients and communities. Our goal is to be recognised as an employer of choice for all, irrespective of gender, ethnicity, generation, flexible work status, family circumstances, sexual orientation or disability. Further info can be found on our website.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.