Senior Application Support Engineer

Westpac New Zealand; Auckland; On-site; NZD 110,000 - 140,000; Full time

Job summary

Westpac New Zealand in Auckland is seeking a Senior Application Support Engineer to support the platforms underpinning critical reconciliation and operational processes. This role focuses on sustaining stability, resilience and performance of the TLM and RecOps environments.

Collaborate with operations, technology stakeholders and vendors to resolve complex issues, drive improvements and deliver reliable outcomes for customers and the bank.

Qualifications

• Extensive experience in Application Support, Platform Support or Systems Engineering roles.
• Strong analytical and troubleshooting skills.
• SQL and database experience.
• Experience supporting enterprise applications across cloud, SaaS and on-premises.
• Strong understanding of incident, problem and change management.
• Experience working in environments with risk management, compliance and operational resilience.
• Excellent stakeholder engagement and communication skills.
• Continuous improvement mindset with a passion for automation, simplification and innovation.

Responsibilities

• Maintain the stability, resilience and performance of the Transaction Lifecycle Management (TLM) and RecOps platforms.
• Resolve complex issues and drive operational excellence in collaboration with stakeholders and vendors.
• Support and optimize enterprise applications across cloud, on‑premises and SaaS environments.
• Promote incident, problem and change management practices to minimize risk and improve service quality.

Skills

Application Support

Troubleshooting

SQL

Cloud/SaaS/On-prem

Operational Support

Incident management

Problem management

Change management

Stakeholder engagement

Automation

Job description

Mō te tūranga | About the Role

This is a 12 months fixed term contract. As a Senior Application Support Engineer, you will support the platforms that underpin critical reconciliation and operational processes across the bank. This role offers the opportunity to work on a business-critical service, combining deep technical expertise with problem solving, continuous improvement and stakeholder collaboration. As a senior technical specialist, you'll be responsible for maintaining the stability, resilience and performance of the Transaction Lifecycle Management (TLM) and RecOps platforms. You'll partner closely with operational teams, technology stakeholders and vendors to resolve complex issues, enhance platform capability and drive operational excellence.

Nā tāu rourou | What will you bring?

You're someone who enjoys solving complex problems, thrives in dynamic environments and takes pride in delivering reliable outcomes for customers and stakeholders.

You'll Bring

• Extensive experience in Application Support, Platform Support or Systems Engineering roles.
• Strong analytical and troubleshooting skills, with the ability to diagnose and resolve complex technical issues.
• SQL and database experience.
• Experience supporting enterprise applications across cloud, SaaS and on-premises environments.
• A strong understanding of operational support practices, including incident, problem and change management.
• Experience working in environments where risk management, compliance and operational resilience are critical.
• Excellent stakeholder engagement and communication skills.
• A continuous improvement mindset, with a passion for automation, simplification and innovation.

Bonus Points If You Have

• Experience within financial services or banking.
• Scripting or automation experience using tools such as PowerShell or Python.
• ITIL certification or similar industry qualifications.

Ko mātou tōnei | Our Organisation

At Westpac, we're working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we've been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we're lucky enough to have walk through our doors every day. The giant 'W' on our building doesn't just stand for Westpac - it says, double you. We're a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We're recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us - we believe that when we care deeply and do our best for our people, they'll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities - your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tōtou, kaha ake tōtou | Together Greater

Applications Close

24 September 2026