Senior Account Manager

Xtracta; Auckland; Hybrid; NZD 90,000 - 130,000; Full time

Benefits offered by this job

KiwiSaver

Hybrid office (Penrose) 4 days a week

Travel and kilometre allowance

Job summary

Xtracta is a New Zealand software company based in Auckland. The Senior Account Manager will own and grow relationships with software partners and customers across New Zealand, Australia, North America, Europe and South Africa.

You’ll manage about 100 accounts, lead renewals and price negotiations, and grow the business through new use cases and volume. You’ll collaborate with product and engineering teams to deliver value to customers worldwide.

Qualifications

• 5+ years in account management, ideally in SaaS or technology.
• Experience running a book of 50+ accounts with a tiered contact rhythm.
• Proven renewals and price/contract negotiation experience.
• Experience with partners, resellers or ISVs as well as direct customers.
• Comfort with senior stakeholders across multiple time zones.

Responsibilities

• Own a portfolio of around 100 accounts, tiered so the largest get the most attention.
• Lead renewals and commercial reviews, building the value case before every conversation.
• Grow accounts through new use cases, document types and volume.
• Work with partners who build Xtracta into their own software to help them sell more.
• Bring customer needs to our product team, and the right experts to every customer conversation.

Skills

Account management

SaaS experience

Negotiation

Renewals

Cross-timezone communication

Job description

Looking for an account management role where your work moves the numbers?

Xtracta is hiring a Senior Account Manager to own and grow our relationships with software partners and customers across New Zealand, Australia, North America, Europe and South Africa.

Why this role

• An established global book of partners and customers, not a cold start
• Real room to grow accounts through new use cases and document types
• Work directly with our CEO and Sales Director, plus our product and engineering teams

What you’ll do

• Own a portfolio of around 100 accounts, tiered so the largest get the most attention
• Lead renewals and commercial reviews, building the value case before every conversation
• Grow accounts through new use cases, document types and volume
• Work with partners who build Xtracta into their own software to help them sell more
• Bring customer needs to our product team, and the right experts to every customer conversation

What you’ll bring

• 5 or more years in account management, ideally in SaaS or technology
• Experience running a book of 50+ accounts with a tiered contact rhythm
• A record of renewals and price or contract negotiations you’ve led yourself
• Experience with partners, resellers or ISVs as well as direct customers
• Confidence with senior people, and comfort across time zones

Document automation or ERP knowledge is an advantage, but not essential.

About Xtracta

Xtracta is a New Zealand software company based in Auckland. For more than a decade we’ve helped businesses around the world turn their documents into accurate, structured data.

The details

• Competitive base salary plus commission, with KiwiSaver on top
• Penrose office 4 days a week, 1 day from home
• Some early morning or evening calls to reach customers overseas, with that time given back
• Kilometre allowance, and any travel fully expensed