Sample Intake & Client Services Specialist

Als; New Zealand; On-site; NZD 42,000 - 54,000; Full time

Job summary

ALS Food & Environmental NZ at Ruakura Research Centre in Hamilton is seeking a full-time Sample Receipt Officer on a fixed-term basis to support the laboratory and client services.

You will handle samples from clients and couriers, label and sort with accuracy, register them in the Laboratory Information Management System (LIMS), and collaborate with stakeholders to ensure timely submissions and clear guidance on ALS services.

Qualifications

• Strong attention to detail and commitment to quality.
• Excellent communication, organisational and time management skills.
• Experience with Laboratory Information Management Systems is a plus.

Responsibilities

• Build and maintain strong client relationships whilst ensuring prompt, professional communication and effective resolution to queries.
• Receive samples from clients and couriers; sort and label a variety of food samples with strong accuracy.
• Register samples into the Laboratory Information Management System (LIMS) for lab analysis.
• Collaborate with internal and external stakeholders to ensure successful sample submissions.
• Market ALS services and assist them with method selection and technical guidance.
• Perform investigations as needed.
• Monitor and prioritise laboratory projects.

Skills

Attention to detail

Communication skills

Time management

Numerical skills

Office software

Teamwork

Problem solving

Tools

LIMS

Job description

ALS Food & Environmental NZ at Ruakura Research Centre in Hamilton is seeking a full-time Sample Receipt Officer on a fixed-term basis to support the laboratory and client services.

You will handle samples from clients and couriers, label and sort with accuracy, register them in the Laboratory Information Management System (LIMS), and collaborate with stakeholders to ensure timely submissions and clear guidance on ALS services.